WM
William M

1 reviews | Active since Nov 2018

30 Nov 2018, 22:29

CLIENTELE LEGAL DECEIT

I am often amused every time I see the clientele legal advert on TV, showing lawyers jumping on their clients opponents. That contrasts a lot with the experience I have had so far with their services. My ID number is ********** 453 and I have been with clientele for more than 5 years, but the facts are the following: 1. They never "came out" to defend me in any of my cases 2. I certainly acknowledge that they drafted once or twice a letter for me. 3. They never won any case for me so far but always refer me to some other institution for solutions. 4. All I have often had was some random telephonic advice. 5. Most of the time, the lawyer on the telephone sounds very young, with little experience (it is like they hire young lawyers who are still waiting for a real job and change them often). I STILL KEEP THE SUBSCRIPTION JUST IN ORDER TO GET TELEPHONIC ADVICE WITH NO OTHER EXPECTATIONS WHATSOEVER. But people from clientele need to remember one thing : '' You can fool some people some times. But you can't fool all the people all the time".

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Replies (2)
Clientele Legal
Clientele Legal's reply03 Dec 2018, 08:18
Official
 We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal 
Clientele Legal
Clientele Legal's reply04 Dec 2018, 14:29
Official
 Dear William M, 

We thank you for bringing this matter to our attention and allowing us the opportunity to address your concerns with you yesterday. 

We confirm having discussed your concerns raised and explained that some of your claims reported fell outside the ambit of your Legal Policy. Regrettably you were therefore entitled to limited assistance from our office, which was duly rendered.  We confirm having provided you with advice in regard to your other matter and steps that you should take. 

We do understand your frustration and would like to assure you that we are committed to providing superior legal services to our clients. In an event whereby our offices refer you to an alternative dispute forum, the intention is to assist you with your matter being resolved without the hassle of litigation and /or the time consuming court process.  

We confirm that your policy documents shall also be sent to you as requested shortly.  At Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us on *** or email us at *** should you have any queries in future. 

Regards, 
Bernardus Van der Merwe
Legal Advisor - 2IC
 Clientèle Legal