SM
Saphira M

1 reviews | Active since Jan 2022

03 Jan 2022, 21:55

Clientele legal

On the 17 of December 2021 I went to fnb to withdraw cash only to find out that my account is frozen I then went inside I was told my account was blocked due to a loan that was app**** under my name of which I don't know about it, 2017 around August I was contacted about this loan by an attorney telling me that I'm not paying the loan I then told them that I don't know anything about the loan I never app**** for it, they told me to write an affidavit stating that I don't know anything about it of which I did since then they never called me I only find out on the 17 December 2021 that the is a court order against me . Fnb gave me the court order and I still have the affidavit I wrote.

But now I have been paying clientele legal every month on the 17 December 2021 I called them the asked me to send the court order and the affidavit but since then they never called me I was being told that my matter has been handed over to a lawyer Majaha Sibiya who contacted me today around 17h00 and told me that he was on annual leave my concern and what I don't understand is the whole clientele legal has only 1 lawyer now i dont have food to eat I must pay school fees , car and debts that have can clientele please take my matter serious and resolve it as quickly as possible i spend money every day to contact them every day I must start explaining my self about same thing how bad experience I received from clientele .my court order case no 743/2020

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Replies (4)
Clientele Legal
Clientele Legal's reply04 Jan 2022, 08:34
Official
Dear  Saphira M,

We confirm receipt of the concerns raised.
   
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
   
Yours sincerely,

Judith Mboweni
Clientele Legal  
SM
Saphira M's update10 Jan 2022, 21:49
Reviewer Update
Still the is no progress with my case they only told me summons were delivered to Mr maxwell manzini of which I don't know him we have no such person at home, when they give updates they don't give time frames now I dont even know what's going on with the case

Can you please request the following for me because now it looks like I must teach you how to do your job

1. The signed agreement for the loan where I signed
2. The account number where the amount was paid to
3. Who is the person owning the account this will lead us to the truth about this case
4. I need your updates on my email address and time frames

Thus matter is taking long, school is opening, I have no food need to pay my debts and policies this thing is also affecting my credit record badly can you please take my case seriously please as you promised when I joined you



SM
Saphira M's update10 Jan 2022, 21:55
Reviewer Update
Another thing I sent them an affidavit stating that I don't know anything about the loan this simply means it was a ********** loan can they please supply the outcome/the investigation report about this matter
Clientele Legal
Clientele Legal's reply11 Jan 2022, 11:50
Official
 
“Dear Saphira M, 
 
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to discuss your complaint with us. 
 
We do understand your frustration but would like to assure that the legal plan allows you to rest assured, knowing that you are protected by superior legal services. 
 
We confirm having discussed your matter and concerns. We further confirm we have updated you on the attendance made on the claim. We will keep you informed on the developments in your matter. 
 
We do apologise for any inconvenience you may have experienced, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in future. 
 
 
Regards 
 
Cyril Mbatha 
Complaints Case Manager”