1 reviews | Active since Nov 2016
Clientele Legal cancelled yet debited
<p>Good day,</p> <p> </p> <p>I canceled my Clientele Legal policy on 18 November 2016 yet my account was debited for the full premium. My understanding is that the policy covers the person for the next month, if this is the case, then what is it that I am paying for because if I were to pick up the phone and call an attorney now, I would told sternly that my policy has been canceled. I ask again, why was I debited? I have tried getting through to your call centre but I am waiting for a long time and nobody seems too bothered to help.</p> <p> </p> <p>I need answers. </p> <p> </p> <p> </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for bringing this matter to our attention.
You raised concerns regarding the premium that was deducted after your request to cancel your policy. It is important to note that the policy is a month to month policy and the debit order that went off for the month of November was to cover you until the end of November.
As per our telephonic discussion, you confirmed that feedback was provided when you contacted our Client Services on 28 November 2016 and you were satisfied with the feedback provided.
The policy has been cancelled and no further debit orders will go off from your account. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Clientele Legal
Thank you for bringing this matter to our attention.
You raised concerns regarding the premium that was deducted after your request to cancel your policy. It is important to note that the policy is a month to month policy and the debit order that went off for the month of November was to cover you until the end of November.
As per our telephonic discussion, you confirmed that feedback was provided when you contacted our Client Services on 28 November 2016 and you were satisfied with the feedback provided.
The policy has been cancelled and no further debit orders will go off from your account. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Clientele Legal