JP
Jameel P
1 reviews | Active since Oct 2011
13 Oct 2021, 08:27
Clientele Legal Cancellation of Policy
Have sent a letter and request Cancelling legal policy on 30 March 2021. Received a phone call about a month later confirming cancellation and requested confirmation via email and was told not necessary, to date the policy is still active and my account still being debited.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
13 Oct 2021, 10:47Dear Jameel P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hauman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hauman
Clientele Legal
Clientele Legal's reply13 Oct 2021, 10:47
Official
Dear Jameel P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hauman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hauman
Clientele Legal
Clientele Legal's replyOfficial
14 Oct 2021, 13:21Dear Jameel P,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and assisted with the cancellation of your policy as per request, and have outlined the reason why the policy was not cancelled at the time.
Kindly note that an SMS has been sent to you with the escalation process regarding your cancellation dispute.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm that we have contacted you and assisted with the cancellation of your policy as per request, and have outlined the reason why the policy was not cancelled at the time.
Kindly note that an SMS has been sent to you with the escalation process regarding your cancellation dispute.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply14 Oct 2021, 13:21
Official
Dear Jameel P,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that we have contacted you and assisted with the cancellation of your policy as per request, and have outlined the reason why the policy was not cancelled at the time.
Kindly note that an SMS has been sent to you with the escalation process regarding your cancellation dispute.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm that we have contacted you and assisted with the cancellation of your policy as per request, and have outlined the reason why the policy was not cancelled at the time.
Kindly note that an SMS has been sent to you with the escalation process regarding your cancellation dispute.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours Sincerely,
Siphesihle Rodolo
Clientele Legal