ST
Senzo T
1 reviews | Active since Nov 2019
01 Jun 2020, 12:22
Clientele Legal
I'm paying for Legal Assistance to Clientele Legal, my Policy is One year Old now paying every months, But when i have the Active case, they Told me that they will give me Advice not Layer, They are just taking money to people for nothing , They have empty promises.
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Replies (2)
Clientele Legal's replyOfficial
01 Jun 2020, 14:06 Dear Senzo T
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply01 Jun 2020, 14:06
Official
Dear Senzo T
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
02 Jun 2020, 11:57Dear Senzo T,
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that your claim unfortunately falls outside of the ambit of your legal policy. Therefore, you were only entitled to limited assistance from our office.
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that your claim unfortunately falls outside of the ambit of your legal policy. Therefore, you were only entitled to limited assistance from our office.
We further confirm however that we shall proceed with further investigating your complaint and shall provide you with feedback in due course.
Should you wish to discuss your matter further, please contact us directly.
Yours sincerely,
Carla Fick
Complaints Case Manager
Clientele Legal
Should you wish to discuss your matter further, please contact us directly.
Yours sincerely,
Carla Fick
Complaints Case Manager
Clientele Legal
Clientele Legal's reply02 Jun 2020, 11:57
Official
Dear Senzo T,
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that your claim unfortunately falls outside of the ambit of your legal policy. Therefore, you were only entitled to limited assistance from our office.
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that your claim unfortunately falls outside of the ambit of your legal policy. Therefore, you were only entitled to limited assistance from our office.
We further confirm however that we shall proceed with further investigating your complaint and shall provide you with feedback in due course.
Should you wish to discuss your matter further, please contact us directly.
Yours sincerely,
Carla Fick
Complaints Case Manager
Clientele Legal
Should you wish to discuss your matter further, please contact us directly.
Yours sincerely,
Carla Fick
Complaints Case Manager
Clientele Legal