1 reviews | Active since Apr 2013
Clientèle Legal, based on what they advertise, is a ***** and a waste of money
You contact them telephonically, you get a call centre, never a lawyer. You contact them by email, you get a message that they will reply in 48 hours, which can sometimes stretch to a week. It's never possible to return a call directly to the person handling the matter.
Forget about the “good lawyer on your side”: They will first try and settle a matter in-house through their “paralegal advisers” and other *********** staff. You run the risk of having your case thoroughly prejudiced in this process.
When I was threatened with arrest through a malicious complaint from a neighbour, they refused me a lawyer and I had to fend for myself. It was only when the case got to court that a lawyer was appointed, and then we were limited to one single consultation only. Fortunately, the case was withdrawn, mainly thanks to my own efforts. To be fair, this lawyer, when eventually appointed, was good.
If you eventually get referred to a qualified lawyer, expect delay, delay, delay; while witnesses forget or disappear, and your case gets further prejudiced while they accumulate premiums to the point where they are guaranteed not to lose financially. You stop paying, they drop your case; even if it was started while you were paying your premiums.
If you are lucky and your case does get referred to a “good” lawyer, you are likely to at some stage discover that your case has been shifted to a rooky without your permission or consultation with you and that the "good" lawyer you were originally referred to is no longer handling your case. And if this rooky ***** up and loses the case for you, you will foot the bill regarding the cost order yourself.
It says so in the small print of your policy: you are not covered in the event of a cost-order against you. If by some miracle he wins, they of course get their money back, but keep the premiums you paid. Apparently, they will not pay the rates demanded by good lawyers, which is why rookies end up with your case and the "good" lawyers bail out.
Forget about being represented by a qualified advocate in court. It’s not going to happen, never mind that your “cover” that you have paid for will easily cover the bill, and they will get their money back if he wins the case for you.
One last thing: every year your premium increases by 10%. Your cover theoretically also increases in tandem, but this is academic. They will ensure that you never receive the cover you pay for.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientèle Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientèle Legal
Dear Frikkie4563,
Thank you for bringing this matter to our attention and for allowing us to discuss and resolve your concerns with you today.
We confirm that we have qualified legal advisors in our call centre able to assist with your legal concerns. In light of our policy, we first attempt to mediate matters in effort to resolve them without the need for lengthy litigation.Should mediation fail,we then assess the claim for further cover.
We confirm having advised you during the sales call of the exclusions applicable to your policy and you to refer to your policy documents for a full list of exclusions.
We do understand your frustration but would like to assure you we have endeavoured to resolve your matter amicably, without the hassle of litigation and/or the time consuming court process. We would like to further assure you of our undertaking and commitment to continue to assist you with this matter as discussed, by engaging with the third party and yourself in attempt to resolve this matter.
We strive to provide to you accurate and professional assistance to ensure your interests are protected.
Please contact us on *** or email us at *** should you have any queries in future.
Regards,
Ahtiyya Ebrahim
Supervisor
Dear Frikkie4563,
Thank you for bringing this matter to our attention and for allowing us to discuss and resolve your concerns with you today.
We confirm that we have qualified legal advisors in our call centre able to assist with your legal concerns. In light of our policy, we first attempt to mediate matters in effort to resolve them without the need for lengthy litigation.Should mediation fail,we then assess the claim for further cover.
We confirm having advised you during the sales call of the exclusions applicable to your policy and you to refer to your policy documents for a full list of exclusions.
We do understand your frustration but would like to assure you we have endeavoured to resolve your matter amicably, without the hassle of litigation and/or the time consuming court process. We would like to further assure you of our undertaking and commitment to continue to assist you with this matter as discussed, by engaging with the third party and yourself in attempt to resolve this matter.
We strive to provide to you accurate and professional assistance to ensure your interests are protected.
Please contact us on *** or email us at *** should you have any queries in future.
Regards,
Ahtiyya Ebrahim
Supervisor