LS
Lucky S
1 reviews | Active since May 2012
25 Mar 2025, 14:41
Clientele Legal Bad Service Service from clientele legal services is bad
Clientele Legal Bad Service Service from clientele legal services is bad. I have been contacting them regarding a matter that I wanted them to represent me in. They have not given me feedback and it’s over two weeks that I sent them an email requesting feedback no response. They always send a text message telling me my phone is not working but I have sent them emails more than 10 times giving them my correct cellphone numbers but they have never bothered contact me back. When they wanted me to sign up for the policy surprisingly they dialled the correct number now that I want feedback they don’t respond to me. Fed up with Clientele
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Replies (2)
Clientele Legal's replyOfficial
25 Mar 2025, 14:58Dear Lucky,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply25 Mar 2025, 14:58
Official
Dear Lucky,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
05 Apr 2025, 12:39Dear Lucky,
Thank you for bringing your concerns to our attention. We appreciate the opportunity to address your complaint.
We acknowledge your feedback regarding our turnaround times and sincerely apologize for any inconvenience this may have caused.
We confirm that we have provided you with relevant advice regarding your matter and have assisted you within the framework of your legal policy.
In accordance with your request, we will proceed to cancel your policy. If you wish to reconsider this decision, please contact us directly and urgently.
Kind regards,
Alfred Vuso
Complaints Case Manager
Clientele Legal's reply05 Apr 2025, 12:39
Official
Dear Lucky,
Thank you for bringing your concerns to our attention. We appreciate the opportunity to address your complaint.
We acknowledge your feedback regarding our turnaround times and sincerely apologize for any inconvenience this may have caused.
We confirm that we have provided you with relevant advice regarding your matter and have assisted you within the framework of your legal policy.
In accordance with your request, we will proceed to cancel your policy. If you wish to reconsider this decision, please contact us directly and urgently.
Kind regards,
Alfred Vuso
Complaints Case Manager