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charmaine G
1 reviews | Active since Apr 2015
24 May 2023, 14:57
Clientele Legal bad service
I took out a legal policy with Clientele Legal in April. I asked for inception date of 1 May 2023, the next I see they deduct the premium from my account. This month the payment was deducted on the 24th and not the 25th of each month as originally arranged. I am cancelling my policy with immediate effect.
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Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
24 May 2023, 16:44Dear Charmaine
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply24 May 2023, 16:44
Official
Dear Charmaine
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
25 May 2023, 12:36Dear Charmaine G,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Standard Legal Plan.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Maria Mokhuabane
Clientele Legal
Clientele Legal's reply25 May 2023, 12:36
Official
Dear Charmaine G,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Standard Legal Plan.
We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Maria Mokhuabane
Clientele Legal
Clientele Legal's replyOfficial
26 May 2023, 08:52Dear Charmaine G,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Standard Legal Plan.
We have attempted to contact you again on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Maria Mokhuabane
Clientele Legal
Clientele Legal's reply26 May 2023, 08:52
Official
Dear Charmaine G,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Standard Legal Plan.
We have attempted to contact you again on the cell phone number provided to discuss and address your complaint, to no success.
Please be informed that we will contact you again to assist you further regarding your complaint.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Maria Mokhuabane
Clientele Legal
Clientele Legal's replyOfficial
26 May 2023, 13:20Dear Charmaine G,
We confirm that we have made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the the unpleasant experience you have had with us. As per our telephonic discussion, we have changed your debit date, sent Policy Documents to the correct email address and explained our refunds process for your first premium.
We are delighted to have you as our valued client and sincerely apologise for any inconvenience that we may have caused you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Clientele Legal
Clientele Legal
Clientele Legal's reply26 May 2023, 13:20
Official
Dear Charmaine G,
We confirm that we have made contact with you to provide feedback regarding the concerns raised.
At the outset we would like to apologise for the the unpleasant experience you have had with us. As per our telephonic discussion, we have changed your debit date, sent Policy Documents to the correct email address and explained our refunds process for your first premium.
We are delighted to have you as our valued client and sincerely apologise for any inconvenience that we may have caused you.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Clientele Legal
Clientele Legal