Clientele Legal - Bad, Poor Service!!

I logged a Case on the 11 November 2015 of a minor motor vehicle accident. The person from Clientele that took my call asked for various documents pertaining to the accident which my wife emailed through and also received a confirmation the the Docs were received.<br> On each occasion I had to follow up with Arsula, she never calls to update on the progress. There is a date set on every case which i don't have a problem with but surely a lot needs to get done on this occasion, especially when the driver of the other vehicle has acknowledge that it is his fault/mistake.<br> Today, 21-01-2016 I have a request to send the the documents that I have sent previously, again, seriously..!<br> <br> In early January, my wife called customer service and inform them that we have now sold the car but have asked the buyer not to transfer ownership neither repair the vehicle as the case is still pending, he agreed to this. Clientele rep confirmed that this is fine as the vehicle has not changed ownership. <br> Today, 21-01-2016 I get a mail saying we must not sell the car!<br> <br> I don't think that the people that is handling my case are lawyers or something like that to be honest.