KM
KM M
1 reviews | Active since Sept 2019
18 Sept 2019, 15:30
clientele legal
never ever join clientele they do not help what they do and very good at is to deduct our money from our salaries ****
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Replies (2)
Clientele Legal's replyOfficial
19 Sept 2019, 09:29Dear KM M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply19 Sept 2019, 09:29
Official
Dear KM M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
20 Sept 2019, 14:43“Dear KM M,
We thank you for escalating your concerns to us.
We confirm that we telephonically discussed the matter with your husband, who is the main member on the policy, and further confirm that the complaint was resolved.
We understand your frustration, however as discussed with yourself and your husband, your claim unfortunately falls outside of the ambit of your legal policy, as it is pre-existing, which has been explained to your husband and is now understood. Unfortunately, you are therefore only entitled to limited assistance from our office, which we have provided.
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client.
Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager”
Clientele Legal's reply20 Sept 2019, 14:43
Official
“Dear KM M,
We thank you for escalating your concerns to us.
We confirm that we telephonically discussed the matter with your husband, who is the main member on the policy, and further confirm that the complaint was resolved.
We understand your frustration, however as discussed with yourself and your husband, your claim unfortunately falls outside of the ambit of your legal policy, as it is pre-existing, which has been explained to your husband and is now understood. Unfortunately, you are therefore only entitled to limited assistance from our office, which we have provided.
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client.
Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager”