lL
lydhanser L
1 reviews | Active since Apr 2017
14 Nov 2019, 15:05
CLIENTELE LEGAL A WASTE OF TIME AND MONEY
It is now my second case that I reported to Clientele Legal where both went down without any proper customer service. The last communication I was told a lawyer will call me back in the next 24 hours. I am now waiting for more than 2 months now but the interesting part is, is that they don't forget to make their monthly deduction. I consider Clientele Legal as a waste of money and time. They have a bunch of lawyers who just act as advisors. They don't confront the issue they are just pure referrals. I think this is not a legal firm they are a referral agency trying to rip people off from there hard-earned money. I am very disappointed. I will not advice anyone to join. A PURE WASTE!!!
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Replies (2)
Clientele Legal's replyOfficial
14 Nov 2019, 15:19Dear Sidney H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply14 Nov 2019, 15:19
Official
Dear Sidney H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
21 Nov 2019, 14:00Dear Sidney H,
Thank you for allowing us an opportunity to discuss your concerns today.
We confirm that previous communication with our offices was in June 2019, where a request was made for your updated contact details.
We can assure you that we strive to provide the best possible service within the ambit of our legal policy and will certainly attempt to contact you about your legal matter, provided that we have your correct updated contact details. We confirm that your details have been updated and apologise for any inconvenience caused.
We await receipt of the documents requested from you, which will place us in a position to determine the best way forward and to extend the assistance you are entitled to as our loyal client. Should you have any further questions, concerns or queries, please do not hesitate to contact our offices on *** or email us at ***.
We look forward to assisting you with your matter.
Yours sincerely,
Andrea Barendse
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal
Clientele Legal's reply21 Nov 2019, 14:00
Official
Dear Sidney H,
Thank you for allowing us an opportunity to discuss your concerns today.
We confirm that previous communication with our offices was in June 2019, where a request was made for your updated contact details.
We can assure you that we strive to provide the best possible service within the ambit of our legal policy and will certainly attempt to contact you about your legal matter, provided that we have your correct updated contact details. We confirm that your details have been updated and apologise for any inconvenience caused.
We await receipt of the documents requested from you, which will place us in a position to determine the best way forward and to extend the assistance you are entitled to as our loyal client. Should you have any further questions, concerns or queries, please do not hesitate to contact our offices on *** or email us at ***.
We look forward to assisting you with your matter.
Yours sincerely,
Andrea Barendse
Complaints Case Manager
Clientèle Legal
Complaints Case Manager
Clientèle Legal