KS
Katleho S

1 reviews | Active since Aug 2021

05 Aug 2021, 12:51

Clientele legal a ****

Clientele legal just a ****. On a daily basis we keep on seeing adverts of clientele legal saying they will assist you labour matter. On the ad you even see a lady taking a lawyer just to go to a meeting. Since June 2020 I have been using their services and have had countless of problems at work from overtime not being paid, to sick leaves not being paid, to being forced to work while your close contact colleague had Covid19, to not being even granted leave to look for your child's school. For 16 months I had all these problems that I called and told clientele about it I was being overworked so much I had only 2 off days a month which was Sunday's . We worked all holidays except xmas only. Till i was so overworked I ended up having a shortage on my float but never took anything as per evidence shown. And not even in one of these cases did clientele appoint a legal advisor to represent me in all my problems I even send them all the prove but all they did is give advise over the phone. Now i am not working anymore i got fired at work even while being mistreated having this policy and they did not help in anyway. Clientele legal is a **** because I was the bread winner at home and now I had to take my daughter out of crech because of no income. Stop false advertising

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Replies (2)
Clientele Legal
Clientele Legal's reply05 Aug 2021, 14:43
Official
Dear   Katleho S

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation.

Yours sincerely,

Shanitha Hanuman 
Clientele Legal 
Clientele Legal
Clientele Legal's reply17 Aug 2021, 10:08
Official
“Dear Katleho S,  We thank you for escalating your complaint to us.  Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you telephonically.  We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.  Your matter unfortunately falls outside the ambit of your legal policy. We have forwarded you an email as well as a repudiation letter in this regard.  We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in future.  Yours sincerely,

A. Ramdass Complaints Case Manager
Clientele Legal"