BN
Brad N
1 reviews | Active since Nov 2018
14 Nov 2018, 09:36
Clientele legal a ***** scheme
My Wife joined a month ago and she asked her cover to include her grandmother. Today after a month and a first debit order, she called to find out other small details only to be informed the policy isn't in her name but her grandmother and in fact she only gets very small benefits that were meant to be hers not for Grandma. This is highly unprofessional. Worse still they say they can't assist with a change. This is just equal to *****.
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Replies (2)
Clientele Legal's replyOfficial
14 Nov 2018, 15:03We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply14 Nov 2018, 15:03
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's replyOfficial
20 Dec 2018, 11:05Dear Brad N
Please be informed that the compliant was received and all contents noted.
Kindly note that we have not addressed the raised concerns due to no response received on email communication that was sent to you on the 14/11/2018 requesting for further information that will help us escalate the query accordingly.
We will only be able to assist further upon receipt of the requested information.
Kind Regards,
Siphesihle Rodolo
Service Recovery Specialist
Please be informed that the compliant was received and all contents noted.
Kindly note that we have not addressed the raised concerns due to no response received on email communication that was sent to you on the 14/11/2018 requesting for further information that will help us escalate the query accordingly.
We will only be able to assist further upon receipt of the requested information.
Kind Regards,
Siphesihle Rodolo
Service Recovery Specialist
Clientele Legal's reply20 Dec 2018, 11:05
Official
Dear Brad N
Please be informed that the compliant was received and all contents noted.
Kindly note that we have not addressed the raised concerns due to no response received on email communication that was sent to you on the 14/11/2018 requesting for further information that will help us escalate the query accordingly.
We will only be able to assist further upon receipt of the requested information.
Kind Regards,
Siphesihle Rodolo
Service Recovery Specialist
Please be informed that the compliant was received and all contents noted.
Kindly note that we have not addressed the raised concerns due to no response received on email communication that was sent to you on the 14/11/2018 requesting for further information that will help us escalate the query accordingly.
We will only be able to assist further upon receipt of the requested information.
Kind Regards,
Siphesihle Rodolo
Service Recovery Specialist