AW
Andre W
1 reviews | Active since Mar 2021
02 Mar 2021, 21:28
Clientele legal
I'm have a problem just know,24h service not working kept on calling no answer,after 30 time's a lady took my call Se asked for my ID number and she told me don't have me as a costumer so I have been paying for legal cover don't have,can hellopeter phone me back,then some one in the back rond says is it that guy again
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
03 Mar 2021, 08:23Dear Andrew W
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply03 Mar 2021, 08:23
Official
Dear Andrew W
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
03 Mar 2021, 12:41“Dear Andre W,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We note your concerns regarding our afterhours phone lines and confirm that we are in the process of investigating same to ensure a smoother experience moving forward.
We further confirm that we have provided you with the requested assistance, and we look forward to hearing from you again should you wish to pursue your matter further.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Please contact us directly should you have any queries in future.
Yours sincerely,
Carla Fick
Complaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply03 Mar 2021, 12:41
Official
“Dear Andre W,
With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We note your concerns regarding our afterhours phone lines and confirm that we are in the process of investigating same to ensure a smoother experience moving forward.
We further confirm that we have provided you with the requested assistance, and we look forward to hearing from you again should you wish to pursue your matter further.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Please contact us directly should you have any queries in future.
Yours sincerely,
Carla Fick
Complaints Case Manager
Clientele Legal”
Clientele Legal”