Clientele Legal

I join clientele legal for 5 years thinking that one day they will help me. Come 2020 October I took a contract with mondo mobile contracted to Telcom mobile. They deliver a wrong phone I called them to come take the phone. They need come back to me and they start to take money in my account that I didn't ask Them to take I said thy must take R250 but they take more money. I went to Clientele to help me with this but I don't get what I wanted. The tell me to go to Ecasa and open a case I was told by a consultant not a lawyer I was shocked. I went home desapoted by what I sow. I come back after two days to ask for a manager she helped me and said it was wrong to tell me to go to Ecasa my self because I'm a client with them. They took all the papers I have and said thy will help me to fight this problem. I waited thy said me papers to sign thm to give the power to go on. I waited nothing is happening no phone call frm Clientele legal. I started call the office thy send me pila to post I never get help. I went back to find the truth about problem thy give a consultant again on this day 18 December 2020. I canceled my account because thy don't know wht thy are doing thy don't have lawyers thy have consultation that thy don't know about the law.