GT
Gali T
1 reviews | Active since Sept 2020
10 Sept 2020, 10:57
Clientele legal
I have called clientele legal several times I want to cancel the policy because they have refused to help my father with a case but they have the audacity to debit from my account. I have tried to call callcentre no one is willing to help. Am tired I don't want them to debit on my account. Am so hurt by this company. Please do something.
My number is ***
They don't want to cancel and it's my money they are taking for free Am so angry and hurt.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
10 Sept 2020, 13:02Dear Gali T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply10 Sept 2020, 13:02
Official
Dear Gali T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
11 Sept 2020, 08:29“Dear Gali T,
We thank you for escalating your complaint to us.
Unfortunately, we have not had the opportunity to address your concerns herein as you have refused to discuss your concerns with us.
We understand your frustration, however we confirm that as previously discussed and explained to your father, his claim unfortunately fell outside of the ambit of your legal policy, as the claim is pre-existing. Therefore, were only entitled to limited assistance from our office, which we have provided. We further confirm that you policy will cancelled as you have requested.
Should you wish to reconsider your decision regarding cancellation of your legal policy urgently contact us directly as we value you as a client or if you wish to discuss your matter further please also contact us directly.
Yours sincerely,
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply11 Sept 2020, 08:29
Official
“Dear Gali T,
We thank you for escalating your complaint to us.
Unfortunately, we have not had the opportunity to address your concerns herein as you have refused to discuss your concerns with us.
We understand your frustration, however we confirm that as previously discussed and explained to your father, his claim unfortunately fell outside of the ambit of your legal policy, as the claim is pre-existing. Therefore, were only entitled to limited assistance from our office, which we have provided. We further confirm that you policy will cancelled as you have requested.
Should you wish to reconsider your decision regarding cancellation of your legal policy urgently contact us directly as we value you as a client or if you wish to discuss your matter further please also contact us directly.
Yours sincerely,
Yours sincerely,
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal”
Clientele Legal”