NT
Nomandla T
1 reviews | Active since Aug 2015
26 Jan 2021, 14:24
Clientele legal
On the 11th of January 2020 I contacted clientele legal for a eviction letter and they promised me that I will receive in 48 hours. I did not receive the letter until today. I have tried to follow up with them, they kept on promising me I will receive it or a lawyer will me. I am not happy about their service at all. They are quick to take the money but when I need help are not there.
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Replies (2)
Clientele Legal's replyOfficial
27 Jan 2021, 08:26Dear Nomandla,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply27 Jan 2021, 08:26
Official
Dear Nomandla,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
02 Feb 2021, 08:40“Dear Nomandla,
We thank you for escalating your concerns to us and resolving the complaint with you today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
As discussed, your legal advisor will look into your matter and discuss further with you.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager
Clientele Legal"
Clientele Legal"
Clientele Legal's reply02 Feb 2021, 08:40
Official
“Dear Nomandla,
We thank you for escalating your concerns to us and resolving the complaint with you today.
We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
As discussed, your legal advisor will look into your matter and discuss further with you.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager
Clientele Legal"
Clientele Legal"