OM
Ofentse M
1 reviews | Active since Mar 2025
25 Mar 2025, 21:04
Clientele legal
My name is Ofentse Mokgajane, today I was approached by a clientele agent asking me if I'm interested to have a policy if so she can check if I qualify, she asked for ID and I didn't give her my bank details after a few moments I received a text saying that I have a legal policy imagine if it was a funeral policy I'd understand I'm not even a crimal to apply for a legal policy. I tried to cancel the policy on app but it doesn't give any option send them many emails but they're on auto reply called no pick up then I even saw the debit order on my bank app without my concern. How can I cancel the policy help in this regards I hope to have a prompt response.
Thank you
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Replies (2)
Clientele Legal's replyOfficial
26 Mar 2025, 08:07Dear Ofentse mokgajane M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply26 Mar 2025, 08:07
Official
Dear Ofentse mokgajane M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
05 Apr 2025, 12:48Dear Ofentse M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards
Market Conduct
Clientele Legal's reply05 Apr 2025, 12:48
Official
Dear Ofentse M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Nobuhle Jantjie has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards
Market Conduct