SH
Sahal H

1 reviews | Active since Apr 2024

22 Apr 2024, 17:55

Clientele Leagal has failed me

Clienetele Legal has failed me drastically with my insurance dispute with Prime Meridian Direct. I am currently sitting with a vehicle that has a ****** recovery status of which is still financed. The insurance company made me pay out more on access that what we agreed upon on paper which is R 5000.00 and i paid R9 440.00 to the repairer whom they assisgned my vehicle to after recovery. I enquired what was to be repaired from the vehicle and I did not get an answer. I went to collect the vehicle which in my possession and undrivable because it has mechanical fault though PMD claimed the vehicle was assessed by their assessors before it was assigned to the repairer.

Clientele is till not attending to my call and there are responses to my emails to them but I am paying full premium without fail.

Yours sincerely Sahal Hammad Phapelo

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Replies (2)
Clientele Legal
Clientele Legal's reply23 Apr 2024, 08:53
Official
Dear Sahal H,
   
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
   
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
             
Yours sincerely, 
Lindiwe Mabizela
Clientele Legal 
Clientele Legal
Clientele Legal's reply24 Apr 2024, 12:03
Official
Dear Sahal H,  Thank you for reaching out to us and giving us the chance to address your concerns.  We understand that you are unhappy with how we handled your claim, and we want to reassure you that we take your feedback seriously.  We strive to provide accurate and professional assistance at all times, and we apologize for any inconvenience caused.  We appreciate your concerns regarding feedback and turnaround times and want to assure you that we are committed to improving our services.  In order to do so, we kindly request that you provide us with further details as previously discussed.  Your prompt response will help us ensure that we can offer you the best possible legal opinion.  If you have any further questions or concerns, please don't hesitate to contact us directly.  Kind regards, Alfred Vuso Complaints Case Manager