SR
Sylvesta R
1 reviews | Active since Mar 2020
03 Mar 2021, 20:10
Clientele lawyers horrible service
I have logged a complaint with Clientele previous month Feb the lawyers there have not gave me updates on how far are they the company I've complained about MTN they treat me the same way this is to show nothing was done they have not been served as I have submitted all the necessary documents and yet I've been consistent with my payments but with Clientele there's no consistency or is it because of my race that is why I'm not considered or my matter it is not that important, can Hellopeter please help me
Helpful (0)
Replies (6)0
Replies (6)
Clientele Legal's replyOfficial
04 Mar 2021, 08:37Dear Sylvesta R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply04 Mar 2021, 08:37
Official
Dear Sylvesta R
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
04 Mar 2021, 15:51“Dear Sylvesta R We thank you for escalating your concerns to us. We thank you for allowing us the opportunity to address your concern. We confirm having advised you on the steps to be taken to address your matter and the document that will be sent to you in this regard We do understand your frustration, but would like to assure that the legal plan allows you to rest assured, knowing that you are protected by superior legal services. We confirm that you matter is unfortunately excluded within the ambit of the policy, whereby we can only provide you with limited assistance. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely
Cyril Mbatha
Clientele Legal"
Cyril Mbatha
Clientele Legal"
Clientele Legal's reply04 Mar 2021, 15:51
Official
“Dear Sylvesta R We thank you for escalating your concerns to us. We thank you for allowing us the opportunity to address your concern. We confirm having advised you on the steps to be taken to address your matter and the document that will be sent to you in this regard We do understand your frustration, but would like to assure that the legal plan allows you to rest assured, knowing that you are protected by superior legal services. We confirm that you matter is unfortunately excluded within the ambit of the policy, whereby we can only provide you with limited assistance. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely
Cyril Mbatha
Clientele Legal"
Cyril Mbatha
Clientele Legal"
SR
Sylvesta R's updateReviewer Update
07 Mar 2021, 20:03Good day
Thank you and can you please provide me with the details on how to cancel the policy so that I can get my self one that includes everything, not the one that tells me things are exclusive once you claim and I know that you are going to say it's in my contract but I understand it's been 6 years of investment over something that you do not reap benefits of it.
"I'm my own African child "
Regards
Goodbye
Thank you and can you please provide me with the details on how to cancel the policy so that I can get my self one that includes everything, not the one that tells me things are exclusive once you claim and I know that you are going to say it's in my contract but I understand it's been 6 years of investment over something that you do not reap benefits of it.
"I'm my own African child "
Regards
Goodbye
SR
Sylvesta R's update07 Mar 2021, 20:03
Reviewer Update
Good day
Thank you and can you please provide me with the details on how to cancel the policy so that I can get my self one that includes everything, not the one that tells me things are exclusive once you claim and I know that you are going to say it's in my contract but I understand it's been 6 years of investment over something that you do not reap benefits of it.
"I'm my own African child "
Regards
Goodbye
Thank you and can you please provide me with the details on how to cancel the policy so that I can get my self one that includes everything, not the one that tells me things are exclusive once you claim and I know that you are going to say it's in my contract but I understand it's been 6 years of investment over something that you do not reap benefits of it.
"I'm my own African child "
Regards
Goodbye
Clientele Legal's replyOfficial
08 Mar 2021, 15:57Dear Sylvester R We thank you for escalating your concerns to us. We confirm having sent you the document as previously discussed. We further confirm having discussed that you have received it, signed it and returned it to us. We will attend and keep you updated on your matter as soon as the document is received We do understand your frustration, but would like to assure that the legal plan allows you to rest assured, knowing that you are protected by superior legal services. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely,
Cyril Mbatha
Clientele Legal
Cyril Mbatha
Clientele Legal
Clientele Legal's reply08 Mar 2021, 15:57
Official
Dear Sylvester R We thank you for escalating your concerns to us. We confirm having sent you the document as previously discussed. We further confirm having discussed that you have received it, signed it and returned it to us. We will attend and keep you updated on your matter as soon as the document is received We do understand your frustration, but would like to assure that the legal plan allows you to rest assured, knowing that you are protected by superior legal services. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely,
Cyril Mbatha
Clientele Legal
Cyril Mbatha
Clientele Legal
SR
Sylvesta R's updateReviewer Update
17 Mar 2021, 03:11I'M SICK AND TIRED OF THIS NONSENSE THAT YOU ARE DOING YOU GUYS SO DAMN CARED ABOUT THE PUBLICITY THE ONLY TIME I GET FEEDBACK IS WHEN EE REPORT MATTERS HERE AT HELLOPETER BUT COMING TO DELIVERING DOLOLO IT'S JUST EMPTY PROMISES CLIENTELE IS A **** THERE ARE NO LAWYERS HERE IT IS STILL BEST TO GET PRIVATE LAWYERS THAN THIS TAKALANI THAT IS GOING ON HERE AND PLEASE DO NOT CALL ME APOLOGIES AS IF SOMETHING IS GOING TO HAPPEN BECAUSE YOU HAVE FAILED ME AS A LOYAL CLIENT
SR
Sylvesta R's update17 Mar 2021, 03:11
Reviewer Update
I'M SICK AND TIRED OF THIS NONSENSE THAT YOU ARE DOING YOU GUYS SO DAMN CARED ABOUT THE PUBLICITY THE ONLY TIME I GET FEEDBACK IS WHEN EE REPORT MATTERS HERE AT HELLOPETER BUT COMING TO DELIVERING DOLOLO IT'S JUST EMPTY PROMISES CLIENTELE IS A **** THERE ARE NO LAWYERS HERE IT IS STILL BEST TO GET PRIVATE LAWYERS THAN THIS TAKALANI THAT IS GOING ON HERE AND PLEASE DO NOT CALL ME APOLOGIES AS IF SOMETHING IS GOING TO HAPPEN BECAUSE YOU HAVE FAILED ME AS A LOYAL CLIENT
SR
Sylvesta R's updateReviewer Update
12 Apr 2021, 10:33This is to prove that Clientele is not a name brand that can be trusted as they claim so, still to date the mattet has not been resolved today it's the 12th of April matter was reported on February 2021,only received power of attorney 17 Mar 21 sent back same day, they've issued it to MTN on the 18th March, and they rep**** that they will give feedback within 6-8 working day, till today haven't followed up with MTN my case has been given to the other lawyer of I didn't even know the first lawyer, like I've said mybe it's because I'm white, because If I was white they were going to take my matter seriously
SR
Sylvesta R's update12 Apr 2021, 10:33
Reviewer Update
This is to prove that Clientele is not a name brand that can be trusted as they claim so, still to date the mattet has not been resolved today it's the 12th of April matter was reported on February 2021,only received power of attorney 17 Mar 21 sent back same day, they've issued it to MTN on the 18th March, and they rep**** that they will give feedback within 6-8 working day, till today haven't followed up with MTN my case has been given to the other lawyer of I didn't even know the first lawyer, like I've said mybe it's because I'm white, because If I was white they were going to take my matter seriously