BN
Babalwa N
1 reviews | Active since Oct 2017
01 Nov 2023, 09:22
Clientèle is useless and is a ****mer
I had called Clientèle to cancel my policy they convinced me to be on a premium relief I told them to not deduct in October because I couldn’t afford to. I wasn’t able to pay my premium beginning of October so when I got money in they took money from my bank and I went to reverse it. Now they deducted again month end and when I contact my bank to reverse my money they told me Clientèle has blocked them from reversing it. When I call Clientèle they tell me they won’t give me my money back. This is such an inconvenience and has messed my budget
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
01 Nov 2023, 09:35Dear Babalwa N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply01 Nov 2023, 09:35
Official
Dear Babalwa N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
01 Nov 2023, 11:34 Dear Babalwa N,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. As per our telephonic conversation we confirm that the October premium was debited because the premium holiday would be effective from the month of November. This is due to the fact that the premium for October was already raised when you called. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. Yours sincerely,
Kutlwano Tsoai
Clientele Legal
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. As per our telephonic conversation we confirm that the October premium was debited because the premium holiday would be effective from the month of November. This is due to the fact that the premium for October was already raised when you called. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. Yours sincerely,
Kutlwano Tsoai
Clientele Legal
Clientele Legal's reply01 Nov 2023, 11:34
Official
Dear Babalwa N,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. As per our telephonic conversation we confirm that the October premium was debited because the premium holiday would be effective from the month of November. This is due to the fact that the premium for October was already raised when you called. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. Yours sincerely,
Kutlwano Tsoai
Clientele Legal
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. As per our telephonic conversation we confirm that the October premium was debited because the premium holiday would be effective from the month of November. This is due to the fact that the premium for October was already raised when you called. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. Yours sincerely,
Kutlwano Tsoai
Clientele Legal
Clientele Legal's replyOfficial
01 Nov 2023, 11:35 Dear Babalwa N,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. As per our telephonic conversation we confirm that the October premium was debited because the premium holiday would be effective from the month of November. This is due to the fact that the premium for October was already raised when you called. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. Yours sincerely,
Kutlwano Tsoai
Clientele Legal
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. As per our telephonic conversation we confirm that the October premium was debited because the premium holiday would be effective from the month of November. This is due to the fact that the premium for October was already raised when you called. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. Yours sincerely,
Kutlwano Tsoai
Clientele Legal
Clientele Legal's reply01 Nov 2023, 11:35
Official
Dear Babalwa N,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. As per our telephonic conversation we confirm that the October premium was debited because the premium holiday would be effective from the month of November. This is due to the fact that the premium for October was already raised when you called. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. Yours sincerely,
Kutlwano Tsoai
Clientele Legal
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. As per our telephonic conversation we confirm that the October premium was debited because the premium holiday would be effective from the month of November. This is due to the fact that the premium for October was already raised when you called. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. Yours sincerely,
Kutlwano Tsoai
Clientele Legal