TM
Takatso M
1 reviews | Active since Mar 2020
27 Sept 2024, 13:45
Clientele is the worst!!! they lie about cases being finalised
Clientele is the worst not advisable to relay on them.
2020 I was arrested and later the complainant decided to withdraw the case and clientele sent me a letter saying the matter has been finalised.
4 years later I found out the case is still on going and when I call them they say they cant help I must go to the ombuds to complain.
Why did they lie about the matter being finalised when its not? I left them in 2021 because of their poor service whatsapp line.
They are too quick to get you signed up and never willing to assist once you get into trouble.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
27 Sept 2024, 13:49Dear Takatso M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Legal's reply27 Sept 2024, 13:49
Official
Dear Takatso M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Legal's replyOfficial
27 Sept 2024, 16:06Dear Takatso M, We thank you for escalating your complaint to us and allowing us an opportunity to resolve same. We confirm that we have contacted you and advised you on your matter. We will keep you posted on the developments as discussed. Should you wish to discuss further, please contact us directly.
Yours sincerely,
Clientele Legal
Yours sincerely,
Clientele Legal
Clientele Legal's reply27 Sept 2024, 16:06
Official
Dear Takatso M, We thank you for escalating your complaint to us and allowing us an opportunity to resolve same. We confirm that we have contacted you and advised you on your matter. We will keep you posted on the developments as discussed. Should you wish to discuss further, please contact us directly.
Yours sincerely,
Clientele Legal
Yours sincerely,
Clientele Legal