TM
Takatso M
1 reviews | Active since Mar 2020
13 Apr 2021, 10:44
clientele is the worse with service, delayed responses!
I have 3 whatsapp numbers given to me by clientele they respond after 5 days and till this day I havent recieved my response for a simple question.
these numbers are *** , ***, ***.
I just want someone to tell me if these numbers belong to clientele because this is the worst service ever. my email is *** and number is ***.
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Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
14 Apr 2021, 09:23Dear Takatso M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply14 Apr 2021, 09:23
Official
Dear Takatso M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
15 Apr 2021, 11:25“Dear Takatso M,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We note your concerns regarding our turnaround times and feedback process, and apologize for any inconvenience caused. We confirm that we have advised you on a way forward regarding your matter and shall proceed with attending accordingly and will provide you with further feedback in due course.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Yours sincerely,
N Sangweni
Complaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply15 Apr 2021, 11:25
Official
“Dear Takatso M,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We note your concerns regarding our turnaround times and feedback process, and apologize for any inconvenience caused. We confirm that we have advised you on a way forward regarding your matter and shall proceed with attending accordingly and will provide you with further feedback in due course.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Yours sincerely,
N Sangweni
Complaints Case Manager
Clientele Legal”
Clientele Legal”