Clientele is not operating with integrity

This company ignores you when you cancel your policy so they can keep on deducting installments month after month. It is impossible to speak to an agent- the recordings with options to choose from never give you an option to speak with someone wrt cancellation.

When I send an email to cancel my policy in writing, I get an automated response saying I will have to phone to confirm my policy cancellation. When I phone, I can't speak to an operator and just get the recordings.

They have 2 whatsapp lines and on neither of these have I been successful either. I have proof of all the times I tried. This is *****. This is theft. I blocked the debit order at my bank and even sent Clientele a letter stating I did this, but they managed to override the block and deducted money from my account again on 24 December. Standard Bank can't seem to reverse the debit order to retrieve the money- how does Clientele manage to do this? Are they untouchable? They owe me R375 for Nov and also R375 for Dec.