NN
Nokwanda N
1 reviews | Active since Apr 2022
27 May 2024, 09:04
Clientele is ****
These lawyers are a ****,they cannot win or help with any case,they will call you 3weeks later and I canceled my policy last year,debit orders have been continued,sent email and 3weeks later I am called for policy cancelation now on the 25th this past weekend I am debited again,I call and the rudest consultant ever pretty khumalo tells me they will not refund my money I can go to the ombudsman if I want
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Replies (3)
Clientele Legal's replyOfficial
27 May 2024, 13:53Dear Nokwanda N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply27 May 2024, 13:53
Official
Dear Nokwanda N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
28 May 2024, 13:40Dear Nokwanda N,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Please be aware that we have assessed the conversation you had with our consultant; we can guarantee you that this is not the level of service we aim to provide our clients. The policy was cancelled on the 15th of May 2024. Kindly note that a refund of the premiums deducted for April and May will be paid within 24 to 48 business hours, we sincerely apologise for the inconvenience. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Please be aware that we have assessed the conversation you had with our consultant; we can guarantee you that this is not the level of service we aim to provide our clients. The policy was cancelled on the 15th of May 2024. Kindly note that a refund of the premiums deducted for April and May will be paid within 24 to 48 business hours, we sincerely apologise for the inconvenience. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal
Clientele Legal's reply28 May 2024, 13:40
Official
Dear Nokwanda N,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Please be aware that we have assessed the conversation you had with our consultant; we can guarantee you that this is not the level of service we aim to provide our clients. The policy was cancelled on the 15th of May 2024. Kindly note that a refund of the premiums deducted for April and May will be paid within 24 to 48 business hours, we sincerely apologise for the inconvenience. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal
We confirm that we made contact with you to provide feedback regarding the concerns raised.
Please be aware that we have assessed the conversation you had with our consultant; we can guarantee you that this is not the level of service we aim to provide our clients. The policy was cancelled on the 15th of May 2024. Kindly note that a refund of the premiums deducted for April and May will be paid within 24 to 48 business hours, we sincerely apologise for the inconvenience. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal
Clientele Legal's replyOfficial
19 Jun 2024, 15:04Dear Nokwanda N,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
First and foremost, we apologise for the delay in paying the refund, this was caused by a bank error. The refund has been forwarded for payment again, and it will reflect in your bank account by tomorrow's closure of business. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal
We confirm that we made contact with you to provide feedback regarding the concerns raised.
First and foremost, we apologise for the delay in paying the refund, this was caused by a bank error. The refund has been forwarded for payment again, and it will reflect in your bank account by tomorrow's closure of business. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal
Clientele Legal's reply19 Jun 2024, 15:04
Official
Dear Nokwanda N,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
First and foremost, we apologise for the delay in paying the refund, this was caused by a bank error. The refund has been forwarded for payment again, and it will reflect in your bank account by tomorrow's closure of business. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal
We confirm that we made contact with you to provide feedback regarding the concerns raised.
First and foremost, we apologise for the delay in paying the refund, this was caused by a bank error. The refund has been forwarded for payment again, and it will reflect in your bank account by tomorrow's closure of business. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela Clientele Legal