MN
Mekateko N
1 reviews | Active since Mar 2019
26 Apr 2021, 12:31
Clientele is BS. I HATE IT
These *********** people keep on advertising that their services are as easy as F. I've been requesting a callback for the past 2 weeks and never got even one. I have been wasting my airtime and still no help. I am even regretting joining this stupid company. I'm fed up and lost a whole lot of money just to speak to a lawyer and still waiting. Clientelle is bull****. I'm cancelling it as soon as I get what I'm paying for. Stupid stupid *********** ****.
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Replies (2)
Clientele Legal's replyOfficial
26 Apr 2021, 12:33Dear Mekateko N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply26 Apr 2021, 12:33
Official
Dear Mekateko N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's replyOfficial
28 Apr 2021, 11:44“Dear Mekateko N, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We note your concerns regarding our turnaround times, and apologize for any inconvenience caused. We confirm that we have advised you that conveyancing matters are excluded in terms of the policy. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us directly. Regards, N SangweniComplaints Case Manager”
Clientele Legal's reply28 Apr 2021, 11:44
Official
“Dear Mekateko N, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We note your concerns regarding our turnaround times, and apologize for any inconvenience caused. We confirm that we have advised you that conveyancing matters are excluded in terms of the policy. At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Should you wish to discuss your matter further, please contact us directly. Regards, N SangweniComplaints Case Manager”