NH
Nathing H

1 reviews | Active since Oct 2020

13 Oct 2020, 23:23

Clientele is a ****

Clientele breached our contract, I was fired February 2020, I kept paying until my last cent Clientele doesn't care what I went through, deciding to pay my premiums or feed my kids. I choose to pay my Clientele premiums thinking this matter will be sorted immediately but months after I was dismissed from work and months after claiming, Clientele dragged they feet to solve my case. I was chasing Clientele down for months to fix my situation. I had to represent myself while I paid my premiums to Clientele. I had represent myself at the CCMA while paying my premiums to Clientele. Everytime I call Clientele using my last money, the call center agent doesn't even call me back when my Airtime runs out to finish the process, Some Clientele call center agents promised me a lawyer will call me in a few days but it never happend, I have spoken to more than 10 Clientele agents who assured me my case was being handled. I was warned that this is how Clientele operates. Clientele **** to me and today Clientele won't represent me because I don't have money to pay my premiums while unemployed. Clientele wants me to keep paying for services they don't provide. Months after claiming at Clientele Am still unemployed, I ran out of my pay out money months ago because I was still paying Clientele every month. Clientele are *********, Clientele took my money for months and did nothing. Clientele is in breach of our contract I paid and Clientele didn't do a single thing. So am not going to commit suicide anymore, my mission in life is to tell people My Story of how I was ****** by Clientele and hopefully help someone from making the same mistake of putting all they Trust an Money in Clientele. Am seeking external professional help like Clientele said I should. I want all my premiums paid back to me. The Clientele services are awful, Clientele doesn't care at all about me but Clientele knew my situation, Clientele had my case for months and waited till I went flat broke to tell me my policy has not been paid so they won't represent me but Clientele has Never Ever represented even when I was Paying my premiums. If i was a White Person I wouldn't be going through this darkness alone. Ombudsman is not the only help am going to seek, now am going public with my story. I was paying Clientele to protect me instead Clientele is destroying my life

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Replies (2)
Clientele Legal
Clientele Legal's reply14 Oct 2020, 09:08
Official
Dear Nathing H,

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
  
Yours sincerely,
  
Judith Mboweni
Clientele Legal
Clientele Legal
Clientele Legal's reply15 Oct 2020, 11:26
Official
“Dear Nathing H, We thank you for escalating your concerns to us. We do understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.  We confirm that, your claim unfortunately falls outside of the ambit of your legal policy. Therefore, you were only entitled to advice from our office. We further confirm that we have also advised you on the way forward regarding your matter. We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future. Yours sincerely,  A. RamdassComplaints Case Manager
Clientele Legal"