Clientèle is a crooo. Tsotsi

Clientèle Legal – Disappointed with my experience

I took out a Clientèle Legal policy and paid R1,500 in premiums over four months, including the required three-month waiting period.

When I needed assistance on 15 June 2026, I was told that Clientèle could not assist because my matter was allegedly related to a pre-existing case. I was never informed beforehand that there was such a pre-existing matter or that I would be unable to receive assistance when I needed it.

Because I could not receive the assistance I needed, I requested cancellation of my policy and a refund of the premiums I had paid. My request was refused, and I was told that I still had to pay another month because of a 30-day notice requirement.

I also lodged a formal complaint with Clientèle, but I did not receive a satisfactory resolution, while further debit attempts were made after I had requested cancellation.

I am extremely disappointed with this experience and am now seeking assistance from the relevant Ombudsman to recover the R1,500 I paid in premiums.

I hope Clientèle will properly investigate this matter and take accountability for my experience as a customer AND PAY BACK MY MONEY