TR
Thembi R
1 reviews | Active since Sept 2017
05 May 2023, 09:19
Clientele is a ****
I am highly disappointed at how I was misrepresented/misinformed regardimg the issue I had last year. Clientele failed me dismally. I have contacted the telephonically and via email regarding the cancelation of the legal plan policy. I am being given a runaroun. Please cancel my policy with immediate effect as I did not benefit anything instead I wanted money. You are ****** cos have sent numerous email to *** with no response. You guys are frustrating me. You did not act with honesty and integrity which had left a bitter taste to my mouth
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Replies (2)
Clientele Legal's replyOfficial
08 May 2023, 11:32Dear Thembi R,
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply08 May 2023, 11:32
Official
Dear Thembi R,
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
12 May 2023, 15:03Dear Thembi R, We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delay and any inconvenience experienced. Please note that the policy has been canceled as requested, a refund of the premiums deducted in March and April has been processed and the funds will reflect on your account within 24 to 48 business hours. As discussed, the premium for May can only be refunded once we have confirmed receipt. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela
Clientele Legal
At the outset, we would like to apologize for the delay and any inconvenience experienced. Please note that the policy has been canceled as requested, a refund of the premiums deducted in March and April has been processed and the funds will reflect on your account within 24 to 48 business hours. As discussed, the premium for May can only be refunded once we have confirmed receipt. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply12 May 2023, 15:03
Official
Dear Thembi R, We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the delay and any inconvenience experienced. Please note that the policy has been canceled as requested, a refund of the premiums deducted in March and April has been processed and the funds will reflect on your account within 24 to 48 business hours. As discussed, the premium for May can only be refunded once we have confirmed receipt. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela
Clientele Legal
At the outset, we would like to apologize for the delay and any inconvenience experienced. Please note that the policy has been canceled as requested, a refund of the premiums deducted in March and April has been processed and the funds will reflect on your account within 24 to 48 business hours. As discussed, the premium for May can only be refunded once we have confirmed receipt. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe Mabizela
Clientele Legal