EM
Emmy M
1 reviews | Active since Jan 2022
12 Dec 2023, 18:50
CLIENTELE IS A ****
Clientele is a **** . There is an amount of R544 debited from my account and i HAVE NEVER joined anything with them. I have been calling and sending emails but i cant seem to get any assistance. I want the money refunded as i did not join anything with them. Reference number is :CER744268 but i feel like no one is working on this case. Maybe taking them to the ombudsman will be my last resort.
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Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
13 Dec 2023, 12:04Dear Emmy M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply13 Dec 2023, 12:04
Official
Dear Emmy M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
22 Dec 2023, 15:36Dear Emmy M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
The escalation process was sent to your cell number should you want to escalate the matter further.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards
Clientele Legal's reply22 Dec 2023, 15:36
Official
Dear Emmy M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
The escalation process was sent to your cell number should you want to escalate the matter further.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards
Clientele Legal's replyOfficial
27 Dec 2023, 09:46Dear Emmy M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Please note that we have removed the new reviews posted on the 22nd and 26th as we can only respond under 1 review, the other 2 have been closed as duplicates.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Please note that we have removed the new reviews posted on the 22nd and 26th as we can only respond under 1 review, the other 2 have been closed as duplicates.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply27 Dec 2023, 09:46
Official
Dear Emmy M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Please note that we have removed the new reviews posted on the 22nd and 26th as we can only respond under 1 review, the other 2 have been closed as duplicates.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Please note that we have removed the new reviews posted on the 22nd and 26th as we can only respond under 1 review, the other 2 have been closed as duplicates.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal