BD
Bongani D
1 reviews | Active since May 2009
18 Sept 2020, 03:27
Clientele has attractive adverts but pathetic service
I had legal policy for more than 3 years, when I faced retrenchment, Clientele deserted me in the hour of need and this was a winnable case as I have worked government's TVET college for more than 3 years; my contract had been renewed 3 times thus creating expectations and retrenchments were manufactured by the college as they willy-nilly changed their programme; thousands of prospective students were turned away during registration whilst DHET instructed education institutions to enrol students as this was during the "fees must fall" era. Clientele could not assist. Clientele expected me to pay Premiums long after I had been retrenched.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
18 Sept 2020, 09:29Dear Bongani,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply18 Sept 2020, 09:29
Official
Dear Bongani,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
18 Sept 2020, 13:30“Dear Bongani,
We thank you for escalating your complaint to us.
Unfortunately, we have not had the opportunity to fully address your concerns as we cannot get through to you telephonically.
We do understand your frustration but would like to assure you that we strive to provide our client’s with accurate and professional assistance to ensure that their interests are protected.
Kindly note that your policy had lapsed on 2 June 2017. Kindly note further that a repudiation letter had been sent to you in which we had set out our reasons for same.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager
Clientele Legal”
Clientele Legal”
Clientele Legal's reply18 Sept 2020, 13:30
Official
“Dear Bongani,
We thank you for escalating your complaint to us.
Unfortunately, we have not had the opportunity to fully address your concerns as we cannot get through to you telephonically.
We do understand your frustration but would like to assure you that we strive to provide our client’s with accurate and professional assistance to ensure that their interests are protected.
Kindly note that your policy had lapsed on 2 June 2017. Kindly note further that a repudiation letter had been sent to you in which we had set out our reasons for same.
We do apologise for any inconvenience caused, however at Clientele Legal, we are committed to ensuring a positive customer experience. Please contact us directly should you have any queries in future.
Yours sincerely,
A. Ramdass
Complaints Case Manager
Clientele Legal”
Clientele Legal”