Clientele expensive for nothing and useless un time of need.

I reached out to them seeking labor legal advise on a response to a so called investigation at my place of work that I knew was a trap. I told them that the deadline was close of business on 24th Nov 2021 so I called back to have them see if I responded correctly and they avoided me and told me I will be called back from 14h00 till the time lapsed and I submitted on my own hoping that I didn't incriminate myself. I was holding the phone from 15h20 till 16h15 when I eventually ran out of airtime and no one called me back. Today is the 26th and no one has come back to me to apologize or anything. I pay R220 diligently every month and the first time I seek their assistance they left me out in the cold. I am just going to let the current case get closed at work then I am leaving for Legal Wise or someone else as Clientele is useless. If they couldn't assist with a stupid letter then how will they assist with a court case? I was holding being told that they are escalating to supervisors and that if I get cut off they will call me back. Well it's 2 days later, they missed the deadline and didn't bother to call to apologize or follow up on my case. The first time I had issues with Clientele was with their rewards Programme that *****ed me and I still gave them another chance. Well I am staying far away from them as soon as I can.