NS
Ntombifuthi S
1 reviews | Active since Jul 2020
03 Oct 2023, 10:10
Clientele *******ed on a higher level
I don't know what kind of sick game is clientele playing with my policy. I requested to be represented(lawyer) and they said they cannot due to the 3months waiting period (meaning I need to wait till its over)but now I took a decision to go wait with another company and they come back to say that, I can't be refunded because I have passed the waiting period. What is this now
Helpful (0)
Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
03 Oct 2023, 14:13Dear Ntombifuthi S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply03 Oct 2023, 14:13
Official
Dear Ntombifuthi S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
03 Oct 2023, 14:29Dear Ntombifuthi S,
Thank you for raising your concerns and bringing this matter to our attention.
Our records indicate that our Market Conduct Department has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
In the event that you are not satisfied with the outcome of the concerns raised, you can contact the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority that has the authority to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
Our records indicate that our Market Conduct Department has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
In the event that you are not satisfied with the outcome of the concerns raised, you can contact the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority that has the authority to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Clientele Legal's reply03 Oct 2023, 14:29
Official
Dear Ntombifuthi S,
Thank you for raising your concerns and bringing this matter to our attention.
Our records indicate that our Market Conduct Department has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
In the event that you are not satisfied with the outcome of the concerns raised, you can contact the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority that has the authority to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
Our records indicate that our Market Conduct Department has investigated the contents of your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
In the event that you are not satisfied with the outcome of the concerns raised, you can contact the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority that has the authority to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
NS
Ntombifuthi S's updateReviewer Update
03 Oct 2023, 17:26Now I have to go a extra mile with a confusion that can from your department.. Your side...
I don't think clientele is aware of the stress you guys put us through even after paying soo much. I pay a lot in my policy to be told I cannot be represented and worse now.... I will not be refunded meaning I am left with an unresolved legal matter now I have to fight clientele
I don't think clientele is aware of the stress you guys put us through even after paying soo much. I pay a lot in my policy to be told I cannot be represented and worse now.... I will not be refunded meaning I am left with an unresolved legal matter now I have to fight clientele
NS
Ntombifuthi S's update03 Oct 2023, 17:26
Reviewer Update
Now I have to go a extra mile with a confusion that can from your department.. Your side...
I don't think clientele is aware of the stress you guys put us through even after paying soo much. I pay a lot in my policy to be told I cannot be represented and worse now.... I will not be refunded meaning I am left with an unresolved legal matter now I have to fight clientele
I don't think clientele is aware of the stress you guys put us through even after paying soo much. I pay a lot in my policy to be told I cannot be represented and worse now.... I will not be refunded meaning I am left with an unresolved legal matter now I have to fight clientele
Clientele Legal's replyOfficial
04 Oct 2023, 09:28Dear Ntombifuthi S,
Kindly note that you can contact the Complaints Arbitrator via email at ***. The Independent Arbitrator is an Independent Authority that has the authority to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Kindly note that you can contact the Complaints Arbitrator via email at ***. The Independent Arbitrator is an Independent Authority that has the authority to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Clientele Legal's reply04 Oct 2023, 09:28
Official
Dear Ntombifuthi S,
Kindly note that you can contact the Complaints Arbitrator via email at ***. The Independent Arbitrator is an Independent Authority that has the authority to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Kindly note that you can contact the Complaints Arbitrator via email at ***. The Independent Arbitrator is an Independent Authority that has the authority to overturn or uphold the above initial findings. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct