Clientele dragging with ***** case

I am very unhappy with clientele legal. I logged a ***** case on 12 Agugust(Id number ***), and have been following up every day and for 3 days they have been telling me that they are awaiting documents from me (offer to purchase document) of which I had already sent a few days ago. I was told that as sok as this is received they will contact the *********. When I logged the case I initially asked the consultant if I should not go to the *********'s bank and report this so that they can freeze his account, and he advised me to rather wait for the legal adviser to work on the case. It has been 6 days now, and have not received feedback which means that by now the ********* has most probably wiped his account clean since he knows I'm on to him. I have just called again, and this time was told that they did receive my documents, and that the legal adviser has put an expiry date for the 02nd of Septemeber to work on this case!! This is a R103500 that we are talking about here ! I am having sleepless night here , and I feel that clientele is taking this matter lightly. I have seen a lot of reviews about clientel dragging with cases , and now I'm witnessing it myself !