XM
Xolani M
1 reviews | Active since Apr 2014
15 Jul 2022, 23:21
Clientele Don't refund
I have canceled my subscription or my contract with Clientele on the 20 June 2022, they debited my account and they told me that I will be refunded in full, but still NO REFUND.
I have sent email but still NO REFUND.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Legal's replyOfficial
18 Jul 2022, 10:25Dear Xolani M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply18 Jul 2022, 10:25
Official
Dear Xolani M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
19 Jul 2022, 15:39Dear Xolani M,
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated that your policy was canceled on 20 June 2022 as per your request and the cancellation process was explained accordingly. As discussed telephonically, we presented the refund process and you confirmed that you understood the feedback provided Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input regarding the quality of our service and appreciate the time taken to share your experience with us. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We however apologize for any inconvenience this must have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Clientele Legal
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated that your policy was canceled on 20 June 2022 as per your request and the cancellation process was explained accordingly. As discussed telephonically, we presented the refund process and you confirmed that you understood the feedback provided Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input regarding the quality of our service and appreciate the time taken to share your experience with us. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We however apologize for any inconvenience this must have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Clientele Legal
Clientele Legal's reply19 Jul 2022, 15:39
Official
Dear Xolani M,
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated that your policy was canceled on 20 June 2022 as per your request and the cancellation process was explained accordingly. As discussed telephonically, we presented the refund process and you confirmed that you understood the feedback provided Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input regarding the quality of our service and appreciate the time taken to share your experience with us. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We however apologize for any inconvenience this must have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Clientele Legal
Thank you for raising your concerns and affording us the opportunity to resolve them.
We have since communicated that your policy was canceled on 20 June 2022 as per your request and the cancellation process was explained accordingly. As discussed telephonically, we presented the refund process and you confirmed that you understood the feedback provided Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We value your input regarding the quality of our service and appreciate the time taken to share your experience with us. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us urgently and we will gladly welcome you back as a valued client. We however apologize for any inconvenience this must have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Clientele Legal