MR
Mpho R

1 reviews | Active since Mar 2022

07 Jul 2025, 12:19

Clientele don't care that member of 18 years can't afford funeral

Clientele life is a **** , after 18 years of being with them they Payout doesn't cover the the basics for the funeral and they don't even care

0
Replies (2)
Clientele Legal
Clientele Legal's reply07 Jul 2025, 12:41
Official
Dear Mpho R. 

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely,
Clientele Legal
Clientele Legal
Clientele Legal's reply15 Jul 2025, 14:05
Official
 Dear Mpho R, 

Thank you for bringing this matter to our attention. 
We acknowledge your concerns and we confirm that we have investigated the concerns raised and Monica Ngubane from our Market Conduct has provided you with feedback. 
 
Unfortunately you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. 
 
The escalation process was sent to your cell number. 
 
We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. 
 
Regards, 
Market Conduct