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joeline C

1 reviews | Active since Feb 2015

05 Nov 2020, 05:35

Clientele does not respond to cancellations

Clientele Legal is not responding to our cancellation emails. We have cancelled our policy with Clientele Legal in two different ways. By email and on your website. A week later we have had no acknowledgement of this cancellation. The policy number is LE***. I want it in writing that NO FURTHER PREMIUMS will be taken off our account. You cannot ignore your clients and keep deducting money.

Thank you

0
Replies (3)
Clientele Legal
Clientele Legal's reply05 Nov 2020, 08:33
Official
Dear joeline,

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
  
Yours sincerely,
  
Judith Mboweni
Clientele Legal
jC
joeline C's update05 Nov 2020, 12:34
Reviewer Update
Good day Judith
I have received a phone call from a very helpful Mr Dlamini, he has told me that he will send an email with the cancellation details. I have now receive those details. Thank you for your prompt reply and assistance.

I would like to give you 5 stars now, but I do not know how to.

Joeline
Clientele Legal
Clientele Legal's reply05 Nov 2020, 15:24
Official
Dear joeline,
 
We value our client's input with regards to the quality of our service and appreciate the time taken to share your experience with us.
  We are glad that we could be of assistance.  We take pride in rendering Superior Service to our clients. We shall convey your compliment to Vusumuzi Dlamini and his management team whom we know will truly appreciate this positive feedback.

Please do not hesitate to contact us should you have any further queries.
Yours sincerely,

Judith Mboweni
Clientele Legal