Clientele does not care about its clients

I have now 2 covers with clientele a Clientѐle Classic Legal Plan: ***

Clientѐle Premium Life Plan: ***

I sent multiple emails just after the lockdown began explaining to Clientele that we will not be getting a full salary and that I needed a payment holiday, seeing that I have been a loyal customer of clientele I have had 3 policies for more than 5 years always paid on time and in this one time where times are really difficult for my family and myself and I have not been able to meet all obligations due to cut salaries or no salary at all, I recieved mutliple calls being threatened and told that clientelle is an insurance if I don't pay the covers would lapse, they careless about their clients and only want money, I moved 1 of my 3 covers with them to Outsurance and believe it or not Outsurance was able to put me on a payment holiday for 3 months and I only have the cover for 8 months with Outsurance, I am honestly very disappointed and cannot believe Clienteles ethics of working with people, I urge people to not use clientele at all