Clientele did nothing for paid for premiums! Not even a simple letter of correspondence!!

Cyril Mbatha - complaints manager - has just given me a call in regards to my complaint. initially he confirmed that Clientele did indeed communicate with the sender of the legal letter but only verbally. Every lawyer knows firstly to respond in writing and secondly this has to be done in response to a legal letter with a deadline. I asked Cyril why was this written response not done, he proceeded to answer and discuss facts not relating to reason for non-written correspondence. THIS IS GROSS NEGLIGENCE. I had to interject 3x to keep Cyril on track to answer why written correspondence was not provided. He then stated I kept interrupting him. I stated he needed to answer the question. Then all of a sudden there was written correspondence within the 14 day deadline. I asked for that email to be sent to me as well as the voice recording of the call. I said he has now contradicted himself from no written correspondence to there having been written correspondence. At this time Cyril began talking over me not allowing me to talk. Supposedly I will have that email sent during the 14day deadline and the voice recording before 11am today. While continuing to discuss matter with Cyril the line went dead. Or he put the phone down on me. (This after I told him its unprofessional to talk over your client) POOR SERVICE. CONTRADICTING FACTS. SHAME ON CLIENTELE.

Clientele has just sent a letter now in response to legal letter with 14day deadline which was sent to me mid november 2020. Cyril MBatha stated a letter was sent - I made it clear I wanted to know was it sent within deadline. No answer. NOTE this letter is dated 14 December 2020 more than 2 weeks late or post deadline. GROSS NEGLIGENCE and frankly I was given untrue information over the telephone. Further Clientele have not sent me the call recording either! I DO NOT RECOMMEND the product the service is non-existent.