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Crystal H
1 reviews | Active since Sept 2015
25 Sept 2025, 12:10
Clientele debits before pay day puts my account in a Negative
I don't understand how u can tell someone that ur debit date is the 27th but they Wil still force to have your debt date as the 25th. I called them so much times and then changed my mind about taking out this policy, the lady on the call told me that clientele has an agreement with the bank, they won't debit on the 25th but on the 27th. So today is the 25th but guess who decided to put my account in a negative by trying to debit. This policy will now be canceled cos they can't listen to instructions
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Replies (2)
Clientele Legal's replyOfficial
25 Sept 2025, 12:12Dear Crystal,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's reply25 Sept 2025, 12:12
Official
Dear Crystal,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Clientele Legal
Clientele Legal's replyOfficial
25 Sept 2025, 14:55Dear Crystal,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Johannah Cele.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct
Clientele Legal's reply25 Sept 2025, 14:55
Official
Dear Crystal,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Johannah Cele.
We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so.
Regards,
Market Conduct