VK
Vijay K
1 reviews | Active since May 2021
26 May 2021, 09:31
Clientele debiting my account but policy canceled
I had contacted clientele for a legal protection cover but there was some info not disclosed over the ph which i had read on the email so I had phoned the very next day to cancel the policy which was confirmed . I had not received any membership card or statements but clientele has been debiting my account ever since for the past 4 months now . Everytime I try to ph and speak to someone they keep transferring me to the next person until the call gets cut.. I want all my money back refunded back into my account please
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Replies (2)
Clientele Legal's replyOfficial
26 May 2021, 13:07Dear Vijay K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply26 May 2021, 13:07
Official
Dear Vijay K,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
11 Jun 2021, 15:41Dear Vijay K At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback was provided on even day and also assisted you as per request received. Furthermore , I have confirmed that a refund will be processed and also confirm Turn Around Time for funds to be available on in your bank account. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely, Vusumuzi Dlamini Legal Legal
Yours sincerely, Vusumuzi Dlamini Legal Legal
Clientele Legal's reply11 Jun 2021, 15:41
Official
Dear Vijay K At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback was provided on even day and also assisted you as per request received. Furthermore , I have confirmed that a refund will be processed and also confirm Turn Around Time for funds to be available on in your bank account. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely, Vusumuzi Dlamini Legal Legal
Yours sincerely, Vusumuzi Dlamini Legal Legal