CM
Celiwe M
1 reviews | Active since Apr 2019
30 Apr 2021, 08:23
Clientele Debited my account without authorisation
I took out a policy last month and was told to approve debicheck before they can debit. I did not approve debicheck because I still have not received my policy documents which were due 2 weeks ago. Clientele went ahead and debited my account without my consent and did a debichevk which I dis not approve. I feel de*****ed and would like my money back. I have sent a cancellation email but no response from them. Makes me wonder how they will assist me when in need.
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Replies (4)0
Replies (4)
Clientele Legal's replyOfficial
30 Apr 2021, 10:04Dear Celiwe M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply30 Apr 2021, 10:04
Official
Dear Celiwe M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
CM
Celiwe M's updateReviewer Update
04 May 2021, 08:314 days later, I am still waiting for feedback.
CM
Celiwe M's update04 May 2021, 08:31
Reviewer Update
4 days later, I am still waiting for feedback.
CM
Celiwe M's updateReviewer Update
05 May 2021, 09:07Another day and no reply
CM
Celiwe M's update05 May 2021, 09:07
Reviewer Update
Another day and no reply
Clientele Legal's replyOfficial
05 May 2021, 11:19Dear Celiwe M, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we have explained the DebiCheck authentication and the reason why the policy documents did not reach your email. We would like to apologize for the inconvenience caused.
Furthermore, we confirm that the policy was cancelled today and our refunds process was explained. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaClientele Legal
Furthermore, we confirm that the policy was cancelled today and our refunds process was explained. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaClientele Legal
Clientele Legal's reply05 May 2021, 11:19
Official
Dear Celiwe M, We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we have explained the DebiCheck authentication and the reason why the policy documents did not reach your email. We would like to apologize for the inconvenience caused.
Furthermore, we confirm that the policy was cancelled today and our refunds process was explained. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaClientele Legal
Furthermore, we confirm that the policy was cancelled today and our refunds process was explained. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindiwe MabizelaClientele Legal