DP
Dirk P

1 reviews | Active since Jun 2023

24 Jun 2023, 11:37

Clientele

I had been a client of Clientele Legal for more than 6 years. They advertise to be the loudest voice in justice but they are the worst. They appointed an attorney for my arbitration and then failed to pay the attorney. Another attorney was appointed namely Verveen attorneys in Polokwane and they failed to pay them and my arbitration was postponed. They only paid Verveen attorneys R5000.00 for arbitration! They fail to honour their contract and can cause massive harm and prejudice to a legal matter.

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Replies (6)
Clientele Legal
Clientele Legal's reply26 Jun 2023, 09:57
Official
Dear Dirk P, 
We confirm receipt of the concerns raised and sincerely apologize for the inconvenience caused.
  
Your complaint has been escalated to the relevant department for investigation and we will be in contact to assist.
    
Yours sincerely, 

Lindiwe Mabizela 
Clientele Legal 
Clientele Legal
Clientele Legal's reply28 Jun 2023, 12:57
Official
Dear Dirk P,  We note your concerns and we thank you for allowing us the opportunity to address your complaint.  We apologize for any inconvenience caused.  Should you wish to discuss further, please contact us directly.  Regards,  Alfred Vuso
 Complaints Case Manager
 

DP
Dirk P's update28 Jun 2023, 20:32
Reviewer Update
Dear Mr Vuso

Please do not lie in an open forum which has the purpose of reviewing service and to protect the public against poor service delivery and *****.
You phoned me yesterday and then made a false promise that you would phone your attorney Mrs. Bianca Vos of CGG Inc attorneys and enquire about the progress of the transcriptions. You then phoned me again and admitted you failed to keep your promise.
It is appalling to note that Clientele Legal had 1691 reviews and 74% one star and that is because there is not a zero star rating.
Surely this is a clear message that Clientele must and should have changed their modus operandi and not to *****ulently take money from the public under false promises.
I have scanned through the reviews and many complain about *****.
You now say that I must contact you directly but you phoned me yesterday and then falsely promised me that you would phone Mrs. Bianca Vos of CGG Inc attorneys.
CGG Inc is now the third attorney for the same matter.
The first attorney DTSSS attorneys from Polokwane complained to me about non payment. The second attorney firm Verveen attorneys from Polokwane complained to me about non payment and the fact that they were only paid R5000 for arbitration which is a perverse low payment after Clientele advertise to be the loudest voice in justice and falsely promise some R200 000 legal cover per year.
Clientele never denied paying such insufficient funds but only complained that the attorney was not supposed to complain with me as Clientele has a "service level agreement" with her.
Surely the attorney must inform me when she cannot attend to a set down due to non payment.
I have noticed with utmost disgust that Clientele always have the same copy and paste response to reviews on this forum. "We take note of your query" "We escalate it" "We will provide feedback" Blah Blah Blah I have heard that nonsense many times before.
Surely there must be line between poor service and *****?
***** is defined as "wrongful or ******** deception intended to result in financial or personal gain"
Clientele deceive the public by making false promises of providing huge amounts of money for legal representation.
Clientele then hide the perverse small amounts paid to attorneys.
Clientele even fail to pay such small amounts.
Clientele evaluate the claims of the public and then repudiate same for nonsensical reasons.
Clientele then falsely promise to escalate complaints and provide feedback.
Clientele falsely claims to have their own "internal arbitrator".
Same "internal arbitrator" the repudiate the client's claims.
Seems like Clientele's modus operandi falls squarely within the definition and ambit of *****.
Some members of the public even complain with the heading "Life ruined". Clientele Legal must face the consequences of their actions, they had sufficient warnings and time.
I reserve my right to take any and all further action in this matter.
Yours in justice
D Potgieter
Clientele Legal
Clientele Legal's reply04 Jul 2023, 15:53
Official
Good Day Mr. Dirk P, We thank you for escalating your complaint to us.  Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you. We note your concerns and would appreciate an opportunity to discuss the same with you in order to clarify any miscommunication.  We confirm however that we have discussed your matter with the attorneys on record and they confirmed that the only outstanding issue is a copy of the transcripts. Should you wish to discuss further, please contact us directly. Regards, 

Alfred Vuso
 Complaints Case Manager 
DP
Dirk P's update12 Jul 2023, 16:24
Reviewer Update
Dear Mr. Vuso

It is appalling to note how many persons complain about you taking their money when they refused to have a policy with you and how many complain about you refusing to comply with your contract and to appoint an attorney. I have a signed contract by the Managing Director of Clientele Mr. Nazeer Hoosen promising a yearly cover of R228 254.00 but this is a false promise. Clentele paid the second attorney, Verveen attorney of Polokwane only R5000 for an arbitration. They are no longer doing any work for Clientele as they had to plead for payment.
You stated in your reply that the attorney now on record Mrs. Bianca Vos of CGG Inc attorneys in Randburg, stated that the only outstanding issue is a copy of the transcripts. This is not true and a copy of the transcripts was never an issue.
CGG Inc is now the third attorney for my matter, the first one was DTSSS of Polokwane and they also complained about lack of payment from Clientele and now they refuse to do any work for Clientele.
CGG Inc attorneys do not communicate with me and they also failed to communicate with the transcriber and they fail to communicate with Clientele. I have submitted a complaint against Mrs. Bianca Vos at the Legal Practise Council after you advised me to do that.
Why do I bother to write all these facts on a media platform and why do other people complain here?
It is to warn the public not to do business with you. Your lack of service is much worse than poor performance. I believe the authorities should also get involved to protect the public against Clientele.
Clientele spend an inordinate amount of money on adverti*****ts to mislead the public to pay their hard earned money to Clientele only for their claims to be repudiated or the attorneys not paid.
Clientele also has the audacity to advertise as the "loudest voice in justice". This is false advertising to the extreme.
Clientele should rather honour their contracts as they have a legal and moral obligation to do so.
You also **** in your reply when you said you could not get through to me. We had numerous telephonic conversations where you made a false promise to contact CGG Inc about the transcriptions.
Notably, CGG Inc attorneys also ignores your emails about the transcripts, for a period of 2 months during a time critical prosess.
Yours in justice
D Potgieter.
Clientele Legal
Clientele Legal's reply26 Jul 2023, 15:52
Official
Dear Dirk P, We thank you for escalating your HP Complaint to us.  Unfortunately, we have not had the opportunity to address your concerns as we cannot get through to you. We note your concerns and according to the Legal Advisor dealing with your claim, your request for a change of attorney has been granted. Further, we were advised that as soon as the new attorney has been appointed you will be informed accordingly. Should you wish to discuss further, please contact us directly. Regards, Alfred Vuso
 Complaints Case Manager