1 reviews | Active since Jun 2010
Clientele charging me after cancelling my policy
Good afternoon
On the 23rd July 2018, I cancelled my policy with Clientele because I was not receiving any service. I received an acknowledgement that my policy was cancelled. On the 26 July 2018 I noticed they deducted funds on my bank account. They send me letter telling they want to cover me for another month. And I have cancelled my policy and I want my money back. Its daily *******.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention.
As per our telephonic discussion, feedback regarding the cancellation of your policy has been provided.
With reference to the debit order after cancellation, it was explained that we do require a notice of at least 30 days to no longer submit any debit orders with your bank and that the refund process was not explained to you when the policy was cancelled.
Furthermore, upon contacting you we explained the refund process and you confirmed that you were satisfied with the feedback.
We however do understand your frustration and apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Client Services – Service Support
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention.
As per our telephonic discussion, feedback regarding the cancellation of your policy has been provided.
With reference to the debit order after cancellation, it was explained that we do require a notice of at least 30 days to no longer submit any debit orders with your bank and that the refund process was not explained to you when the policy was cancelled.
Furthermore, upon contacting you we explained the refund process and you confirmed that you were satisfied with the feedback.
We however do understand your frustration and apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Client Services – Service Support