Hellopeter
Share Your Experience
JV
Johan V

1 reviews | Active since Mar 2009

05 Apr 2018, 16:06

Clientele can't help with legal action

Since I joined Clientele Legal, I can't recall 1 time that they have actually assisted me in a legal case. I have been several times the victim of fraught and ******** activities and re**** upon Clientele legal to sue the relitive parties, but every time I was told I don't have a case or I must do it on my own. So my question is why do I have to pay R211 every month if they don't assist. Please Clientele, do inform me in detail what that is that you actually do for me considering I pay you R211 every month.

0
Replies (10)
Clientele Legal
Clientele Legal's reply06 Apr 2018, 08:54
Official

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

ShanithaHanuman

Clientele Legal

Clientele Legal
Clientele Legal's reply09 Apr 2018, 09:20
Official

Dear 4li

Thank you for raising your concerns with us.

We confirm that we have perused your matters and we confirm that we provided you with assistance in terms of your Legal Policy. Please note that some matters are administrative in nature and therefore do not require formal legal representation. It is very unfortunate that you have refused to discuss your matters in detail with us as we would have clarified the concerns or queries you might have relating to the matters.

We have further offered to provide you with guidance on your current matter , which is excluded in terms of the policy, however you have refused to give us an opportunity to guide you on the way forward. We will then forward the documentation you have requested from us.

We understand your frustration, however we would like to assure you of our commitment to assist you within the ambit of your Legal Policy.

Please do not hesitate to contact us on *** or email us at *** should you need anything further.

Regards

Luleka Ngodwane

Supervisor – Legal Claims

JV
Johan V's update09 Apr 2018, 10:08
Reviewer Update
I am still waiting for my email like you said you would send, but yet again this is the lack of service that I expected. Furthermore you could not answer all my questions and nothing you tried to explain was of any help. Please make work of sending me that email asap so that I can review the Clientele service, if any, and make my decision to stay or terminate my subscription with Clientele. This has been a real bad experience with Clientele and hope that sometime in the future Clientele could assist their clients like they advertise.
JV
Johan V's update09 Apr 2018, 10:08
Reviewer Update
I am still waiting for my email like you said you would send, but yet again this is the lack of service that I expected. Furthermore you could not answer all my questions and nothing you tried to explain was of any help. Please make work of sending me that email asap so that I can review the Clientele service, if any, and make my decision to stay or terminate my subscription with Clientele. This has been a real bad experience with Clientele and hope that sometime in the future Clientele could assist their clients like they advertise.
JV
Johan V's update09 Apr 2018, 10:08
Reviewer Update
I am still waiting for my email like you said you would send, but yet again this is the lack of service that I expected. Furthermore you could not answer all my questions and nothing you tried to explain was of any help. Please make work of sending me that email asap so that I can review the Clientele service, if any, and make my decision to stay or terminate my subscription with Clientele. This has been a real bad experience with Clientele and hope that sometime in the future Clientele could assist their clients like they advertise.
JV
Johan V's update09 Apr 2018, 10:08
Reviewer Update
I am still waiting for my email like you said you would send, but yet again this is the lack of service that I expected. Furthermore you could not answer all my questions and nothing you tried to explain was of any help. Please make work of sending me that email asap so that I can review the Clientele service, if any, and make my decision to stay or terminate my subscription with Clientele. This has been a real bad experience with Clientele and hope that sometime in the future Clientele could assist their clients like they advertise.
JV
Johan V's update09 Apr 2018, 10:08
Reviewer Update
I am still waiting for my email like you said you would send, but yet again this is the lack of service that I expected. Furthermore you could not answer all my questions and nothing you tried to explain was of any help. Please make work of sending me that email asap so that I can review the Clientele service, if any, and make my decision to stay or terminate my subscription with Clientele. This has been a real bad experience with Clientele and hope that sometime in the future Clientele could assist their clients like they advertise.
JV
Johan V's update09 Apr 2018, 10:08
Reviewer Update
I am still waiting for my email like you said you would send, but yet again this is the lack of service that I expected. Furthermore you could not answer all my questions and nothing you tried to explain was of any help. Please make work of sending me that email asap so that I can review the Clientele service, if any, and make my decision to stay or terminate my subscription with Clientele. This has been a real bad experience with Clientele and hope that sometime in the future Clientele could assist their clients like they advertise.
JV
Johan V's update09 Apr 2018, 10:08
Reviewer Update
I am still waiting for my email like you said you would send, but yet again this is the lack of service that I expected. Furthermore you could not answer all my questions and nothing you tried to explain was of any help. Please make work of sending me that email asap so that I can review the Clientele service, if any, and make my decision to stay or terminate my subscription with Clientele. This has been a real bad experience with Clientele and hope that sometime in the future Clientele could assist their clients like they advertise.
JV
Johan V's update09 Apr 2018, 10:09
Reviewer Update
I am still waiting for my email like you said you would send, but yet again this is the lack of service that I expected. Furthermore you could not answer all my questions and nothing you tried to explain was of any help. Please make work of sending me that email asap so that I can review the Clientele service, if any, and make my decision to stay or terminate my subscription with Clientele. This has been a real bad experience with Clientele and hope that sometime in the future Clientele could assist their clients like they advertise.