Clientele cancelled my policy without my approval

they cancel my policy for complaining about bad service that i was given. i didnt even ask them to cancel the policy i explained how the lawyer has been so *********** and that i had given him the relevant documents to help him with my case.<br> <br> instead the lawyer contacted the wrong company, i then asked how was that possible that i had send the right company registration and he went after a wrong company.<br> <br> today i received a message stating that i cancelled my policy ...i was shocked!!! i paid and trusted clientele . im not sure if my situation was difficult for them and they found the way out was to cancel my policy WITHOUT MY PERMISSION OR INSTRUCTIONS.<br> <br> I was told that they cancelled it because they called me twice and didnt get hold of me and they then thought they should cancel it<br> <br> <br> i have never seen such a thing, can someone wake me up!!! I requesteed to be called at 16h30 today because i had meetings . they failed to listen to my request and chose to call me at their own time then sent me an email to say we didnt get hold of you!!!<br> <br> <br> is this how clientele treat people ? take their money every month and when a case is challenging they kick you out of their system??