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Onica S
1 reviews | Active since Oct 2018
17 Mar 2020, 09:53
Clientele Bad Service
Once again I am very disappointed with Clientele. The service is pathetic from the quality of their phone lines up to the service of their lawyers. They do no prioritise anything no matter how urgent your issue is. The takes weeks to come back to you if at all. They then tell you they cannot help you because after weeks of assessment (not even car accident as*****ts so long!!!!) they tell you they cannot afford you legal representation because your claim has been denied?
In their adverts do they tell you all of this? How much premiums do they collect and they do not deliver the service? Have you experienced the quality of their lawyers?
Clientele is a huge sham!!!!!
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Replies (5)0
Replies (5)
Clientele Legal's replyOfficial
17 Mar 2020, 12:21Dear Onica S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply17 Mar 2020, 12:21
Official
Dear Onica S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
OS
Onica S's updateReviewer Update
19 Mar 2020, 13:18Judith still no contact from Clientele Legal which proves my point regarding your pathetic service.
OS
Onica S's update19 Mar 2020, 13:18
Reviewer Update
Judith still no contact from Clientele Legal which proves my point regarding your pathetic service.
Clientele Legal's replyOfficial
19 Mar 2020, 17:30Dear Onica S,
We thank you for escalating your concerns to us and discussing the complaint with you.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that as discussed you preferred to be assisted by the advisor whom you spoke to on the last occasion. We have confirmed that as soon as the advisor is back at the office he will revert back to you and assist as per the last conversation you had with him . We do apologise for any inconvenience caused and would like to assure you of our commitment to provide you with a positive customer experience.
Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Clientele Legal
Complaints Case Manager
Clientele Legal
Clientele Legal's reply19 Mar 2020, 17:30
Official
Dear Onica S,
We thank you for escalating your concerns to us and discussing the complaint with you.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that as discussed you preferred to be assisted by the advisor whom you spoke to on the last occasion. We have confirmed that as soon as the advisor is back at the office he will revert back to you and assist as per the last conversation you had with him . We do apologise for any inconvenience caused and would like to assure you of our commitment to provide you with a positive customer experience.
Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Yours sincerely,
Cyril Mbatha
Complaints Case Manager
Clientele Legal
Complaints Case Manager
Clientele Legal
OS
Onica S's updateReviewer Update
23 Mar 2020, 19:47Hi Cyril. I rest my case. After you called me on Thursday and promised Omphile would call me on Friday …. I am still waiting. I don't even know what to say anymore. Just a terrible service all round.
OS
Onica S's update23 Mar 2020, 19:47
Reviewer Update
Hi Cyril. I rest my case. After you called me on Thursday and promised Omphile would call me on Friday …. I am still waiting. I don't even know what to say anymore. Just a terrible service all round.
Clientele Legal's replyOfficial
26 Mar 2020, 10:02Dear Onica S,
Thank you for bringing this matter to our attention and allowing us the opportunity to address and resolve your complaint with you yesterday.
We confirm having provided you with feedback on your matter as well as having further advised you therein. We have also requested Information from you and look forward to hearing from you at your earliest convenience.
We do understand your frustration but would like to reassure you that this legal plan allows you to rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy.
To ensure you of our commitment to the matter, the outstanding documentation is awaited to enable us to assist within the ambit of the policy. We have advised you about the way forward and will keep you abreast of feedback once received.
At Clientele Legal, we are committed to ensuring a positive customer experience apologize for any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Regards,
Omphile Mopeloa
Complaints Case Manager
Complaints Case Manager
Clientele Legal's reply26 Mar 2020, 10:02
Official
Dear Onica S,
Thank you for bringing this matter to our attention and allowing us the opportunity to address and resolve your complaint with you yesterday.
We confirm having provided you with feedback on your matter as well as having further advised you therein. We have also requested Information from you and look forward to hearing from you at your earliest convenience.
We do understand your frustration but would like to reassure you that this legal plan allows you to rest assured, knowing that you are protected by superior legal services. We are committed to assisting you with this matter further, within the terms and conditions of your legal policy.
To ensure you of our commitment to the matter, the outstanding documentation is awaited to enable us to assist within the ambit of the policy. We have advised you about the way forward and will keep you abreast of feedback once received.
At Clientele Legal, we are committed to ensuring a positive customer experience apologize for any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Regards,
Omphile Mopeloa
Complaints Case Manager
Complaints Case Manager