VG
Vusi Gohell-Harris
1 reviews | Active since Nov 2018
06 Nov 2018, 21:40
Clientele avoiding claims payouts/legal representation at all cost
Guys I honestly think these legal help policies like Clientele is a serious ****. I have a policy with Clientele but they have never helped me in the simplest legal matter. They always have a reason for not assisting or not appointing a lawyer to represent me. It's almost sounds like they are determined not to assist anybody. Ironically their debit order is the first to go off in my account religiously so... Is there anybody out there with a positive story to share about Clientele.
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Replies (2)
Clientele Legal's replyOfficial
08 Nov 2018, 14:17We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's reply08 Nov 2018, 14:17
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Clientele Legal's replyOfficial
09 Nov 2018, 14:38Dear Vusi Gohell-Harris,
Thank you for bringing this matter to our attention and allowing us the opportunity to address and resolve your complaint with you yesterday.
We previously made various attempts to contact you, unfortunately without success. We also forwarded sms messages to you to inform of the said attempts.
We note that your claims reported, including the current claim, falls outside the ambit of your Legal Policy. Regrettably you are therefore only entitled to limited assistance from our office.
We do understand your frustration. To ensure you of our commitment to the matter, the outstanding information needs to be provided to assess and assist within the ambit of the policy. We have advised you about the way forward and will keep you abreast of feedback once received.
At Clientele Legal, we are committed to ensuring a positive customer experience apologize for any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Regards,
Bernardus Van der Merwe
Clientèle Legal
Clientèle Legal
Clientele Legal's reply09 Nov 2018, 14:38
Official
Dear Vusi Gohell-Harris,
Thank you for bringing this matter to our attention and allowing us the opportunity to address and resolve your complaint with you yesterday.
We previously made various attempts to contact you, unfortunately without success. We also forwarded sms messages to you to inform of the said attempts.
We note that your claims reported, including the current claim, falls outside the ambit of your Legal Policy. Regrettably you are therefore only entitled to limited assistance from our office.
We do understand your frustration. To ensure you of our commitment to the matter, the outstanding information needs to be provided to assess and assist within the ambit of the policy. We have advised you about the way forward and will keep you abreast of feedback once received.
At Clientele Legal, we are committed to ensuring a positive customer experience apologize for any inconvenience caused. Please contact us on *** or email us at *** should you have any queries in future.
Regards,
Bernardus Van der Merwe
Clientèle Legal
Clientèle Legal