MP
Mahesh P

1 reviews | Active since Dec 2010

06 Jun 2022, 16:05

Clientele as usual ...at their WORST...POOR SERVICE...DISSATISFIED CUSTOMER

Clientele Legal, i have engaged your legal department since January 2021 on a case, and as of today has not been resolved. The last communication was on 31 March 2022 and there was no further feedback on why the appointed attorneys did not issue summons, why the appointed attorney have been dragging their feet with their appointed tasks, why Clientele Legal has not responded to my email of 31 May 2022. Why does Clientele not have a complaints contact number or email? Why does Clientele legal diarise when they want to speak to their clients? Why does the apparent people who address complaints not resolve issues. I have requested Clientele Legal to cease from continuing with the case and provide me with a report or status that the case has been closed, however to date nothing has come forth. I am sure the Board of Directors are clueless on the sub-standard service that Clientele Legal provides or maybe they are aware and don't care. *** Regards Mahesh

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Replies (4)
Clientele Legal
Clientele Legal's reply06 Jun 2022, 16:38
Official
Dear  Mahesh daya P 

We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
Yours sincerely,

Shanitha Hanuman
Clientele Legal   
Clientele Legal
Clientele Legal's reply09 Jun 2022, 13:08
Official
Dear Mahesh daya P,
 
We note your concerns and we thank you for allowing us the opportunity to resolve your complaint.
 
We apologize for any inconvenience caused. 
 
We confirm that we have made contact with your appointed attorney and they have advised that they would attend to make contact with you shortly.
 
Should you wish to discuss this further, please contact us directly.
 
Regards, 
 
A. Ramdass
Complaints Case Manager
MP
Mahesh P's update09 Jun 2022, 16:13
Reviewer Update
Good day A. Ramdass. Take note the appointed attorneys did not make contact with as you had indicated, even though you informed me that your manager spoke to the attorneys. I have sent an email to Clientele legal's email address, however I know that email will only be addressed in maybe a month, therefore I am informing you via this platform.
Regards, Mahesh
Clientele Legal
Clientele Legal's reply15 Jun 2022, 16:36
Official
Dear Mahesh Daya P, 
 
We note your concerns and apologize for any inconvenience caused. 
 
We have made contact with your appointed attorneys and they have provided you with feedback regarding your matter. 
 
Should you wish to discuss this further, please contact us directly. 
 
Regards, 
 
A. Ramdass 
Complaints Case Manager