DH
Dvid H
1 reviews | Active since Sept 2016
06 Mar 2023, 09:17
*** Clientele Abuse, 1021 calls in 2 years and Violation of POPIA
May I please urge everyone not to give Clientele Legal your contacts for whatever reason guys, you will be harassed for the rest of your life - I am more worried if it's them harrasing us while they know the implications of POPIA. I had an account with them and closed it due to incompetence, I gave them consent to call me provided my account is active with them and since I closed the account 2 years back I have received atleast 1021 calls from them somehow violating my privacy as I have not given them consent to call me, my business witch them is over and this is my last reminder from them. If I get one more call I will lodge a formal complaint WRT violation of my rights. They consistently call me with different numbers including the ***.
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Replies (4)
Clientele Legal's replyOfficial
06 Mar 2023, 10:18Dear Dvid H,
As per your request, we have sent a request to remove your details from our database.
Kindly note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
Please note that you can also follow the below steps to Opt-Out:
Step 1: Go to https://clientele.co.za/ and scroll down.
Step 2: Select "Clientele Communications” under "Information"
Step 3: Follow the prompts to opt-out of receiving marketing content.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
We would like to apologize for the inconvenience this has caused you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Legal's reply06 Mar 2023, 10:18
Official
Dear Dvid H,
As per your request, we have sent a request to remove your details from our database.
Kindly note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
Please note that you can also follow the below steps to Opt-Out:
Step 1: Go to https://clientele.co.za/ and scroll down.
Step 2: Select "Clientele Communications” under "Information"
Step 3: Follow the prompts to opt-out of receiving marketing content.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
We would like to apologize for the inconvenience this has caused you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
DH
Dvid H's updateReviewer Update
06 Mar 2023, 11:30Hi Maria, I am also engaged my lawyers to sue your company for harrassment as this is a serious violation of privacy and harrassment, today alone in the past 2 hours I have received 21 missed calls from the same number - blocked or not blocked its messing up with my connections so I am suing your company for this harrassment and you will produce evidence of when did I give you consent or your partners to call me. This level of harrassment cannot be tolerated by any South African!
DH
Dvid H's update06 Mar 2023, 11:30
Reviewer Update
Hi Maria, I am also engaged my lawyers to sue your company for harrassment as this is a serious violation of privacy and harrassment, today alone in the past 2 hours I have received 21 missed calls from the same number - blocked or not blocked its messing up with my connections so I am suing your company for this harrassment and you will produce evidence of when did I give you consent or your partners to call me. This level of harrassment cannot be tolerated by any South African!
DH
Dvid H's updateReviewer Update
06 Mar 2023, 11:32I must make it clear to you that I owe you guys nothing and you cannot force and impose your marketing on me and force me to take your product, I might have been a good customer previously but it gives you no right to violate and harrass me to this level especially that I gave you no consent to market to me or call me!
DH
Dvid H's update06 Mar 2023, 11:32
Reviewer Update
I must make it clear to you that I owe you guys nothing and you cannot force and impose your marketing on me and force me to take your product, I might have been a good customer previously but it gives you no right to violate and harrass me to this level especially that I gave you no consent to market to me or call me!
Clientele Legal's replyOfficial
06 Mar 2023, 14:30Dear Dvid H,
We sincerely apologize for the inconvenience this has caused you.
Kindly be informed that we have sent through a request to have your details removed from our database as requested.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator as per the details on the sms I have sent to contact number.
Kindly be informed that we have sent through a request to have your details removed from our database as requested.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator as per the details on the sms I have sent to contact number.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Legal's reply06 Mar 2023, 14:30
Official
Dear Dvid H,
We sincerely apologize for the inconvenience this has caused you.
Kindly be informed that we have sent through a request to have your details removed from our database as requested.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator as per the details on the sms I have sent to contact number.
Kindly be informed that we have sent through a request to have your details removed from our database as requested.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the Complaints Arbitrator as per the details on the sms I have sent to contact number.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Maria Mokhuabane
Service Support Specialist
Clientele Life